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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

It is not enough to support your users only when they have issues with your product. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

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I Tried The Top 3 Pendo Features And This Is What I Found…

Userpilot

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. We will also suggest an alternative and more cost-effective solution: surprise, surprise – Userpilot.

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2019 Pendo Alternatives: 10 Reasons to Choose Gainsight PX Over Pendo

Gainsight

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. But you know what’s worse than spending time on demo calls? Buying the wrong software and getting stuck with a product that doesn’t serve your needs.

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How to Measure, Analyze, and Reduce App Churn

The Product Coalition

If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead The metric is often measured at intervals of 30 days, 7 days, and 1 day after installing the app for the first time. Your app onboarding isn’t good enough.

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Product Manager Role – Everything You Need to Know

Userpilot

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

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What Is The Rule of 40 In SaaS And Why Does It Matter?

Userpilot

While there are multiple success metrics that vary in importance from one business to the other, certain metrics are generally accepted as indicators of success. SaaS leaders from all around the world use this metric to test their company’s growth against the standard. You can use the total revenue anytime. EBITDA formula.

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How to Use Cohort Analysis to Master Product Retention

Indicative

Product Retention and the Status Quo. The average worldwide retention rate in mobile apps from 2012 – 2019 was less than 35%. This means product teams have to work hard to improve onboarding and engagement to retain customers. We could evaluate the cohorts of customers who were onboarded in the past three months.