ProductPlan

DECEMBER 11, 2019

With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. Well-Defined Success Metrics are Key to Product Success. In 2019, most product managers are using metrics to make decisions.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy.

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Userpilot

MARCH 8, 2022

Using her scientific approach to product management, she runs programs such as The CPO Accelerator to grow product leaders. Harvard Business School appointed Perri to teach product management in their MBA program in 2019. Melissa’s largest contributions to the Product Management field.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

The Product Coalition

FEBRUARY 5, 2021

 —  @johncutlefish The idea behind using a framework is to facilitate your thinking. You want to keep using a framework like this until further horizons become second nature. product strategy, A&M, etc?—?but Schein A reminder to Product Leaders to focus on culture?

Leadership 148

Leadership Technical Advisors Product Research Weak Development Team 148

Userpilot

JULY 9, 2021

Overview of Eureka framework for user onboarding. 6-step strategy for retaining more customers. Lena Sesardic is a product manager turned entrepreneur turned freelance writer for all things product management. Educational and professional backgrounds of product managers. Key learnings. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

AUGUST 30, 2023

She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. Her previous startup was in the real estate tech space and was acquired in 2019.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Intercom, Inc.

DECEMBER 19, 2018

Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. a simple customer onboarding framework. Ruairí Galavan, Senior Manager, Product Education. PREACH – a framework for perfecting your customer support tone. Here is our collection of the Inside Intercom highlights from 2018.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150