Remove 2020 Remove Customer Communications Remove Onboarding KPIs
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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

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The Ultimate Guide To Product Onboarding For SaaS

Userpilot

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product.

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Why This Global Disrupiton Is A Catalyst To Product-Led Growth

Gainsight

5 Ways to calibrate your product & GTM strategy with Product-led growth. The market instantly becomes volatile and companies are focusing on the fundamental business metrics. The market instantly becomes volatile and companies are focusing on the fundamental business metrics. The new normal.

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And The 2021 GameChanger Award Goes To…

Gainsight

We learned how our customers went beyond the call of normal business activities to reach higher levels of productivity for themselves and their customers. We were incredibly proud of companies who strived to keep customers’ businesses alive in a show of genuinely human-first behavior.

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Team Sport: Adobe’s Approach to In-Product Guides

Gainsight

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

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Customer Centric Culture: Purpose and Profitability?

Usersnap

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful.