Alchemer Mobile

APRIL 9, 2020

Download the 2020 Mobile App Engagement Benchmark Report. See the full 2020 report for more information on general benchmarks and other category-specific data. Again, we believe the lower retention numbers have to do with fierce competition within the category and how to keep customers engaged. Why is your app rating decreasing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

APRIL 28, 2020

Alexandru Voica (@alexvoica) April 17, 2020. But PR stunts and fancy new commercials don’t actually make a difference in customers’ lives. Burger King, on the other hand, came up with a practical solution geared toward actually helping their customers. PaultheBanker (@PaultheBanker_) April 22, 2020. JimMarous ? ?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. For example, if you’re building project management software, then the “Aha Moment” might come when a project manager understands that using your tool is going to make their operations much less chaotic. This is a product onboarding tool, after all.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

The Product Coalition

FEBRUARY 11, 2021

User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. As you can see, while the product itself may be flawless, aspects of the wider business can sorely affect a customer’s relationship with the company.

Data Visualization 89

Data Visualization User Testing Customer Experience Customer Feedback 89

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Success and Learnings.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Gainsight

APRIL 13, 2020

Businesses will have to rely on global resources, digital customer communication, and leverage different sources of supply. Gainsight PX Product Analytics Aggregated Stats Q1/2020. Optimize customer acquisition cost (CAC) by calibrating marketing & sales funnels with product-led approach.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. Think back to the way business was conducted in 2020. Think back to the way business was conducted in 2020.

Reporting Tools 105

Reporting Tools Feedback Software Customer Communications Customer Experience 105

Gainsight

JUNE 10, 2021

We were incredibly proud of companies who strived to keep customers’ businesses alive in a show of genuinely human-first behavior. The Visionary 2020 Winner: Jamf . Nominated by Ben Michael, Director, Customer Operations, Jamf. Nominated by Erika Tornice, Customer Success Sr Director, RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

FEBRUARY 14, 2020

Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure. To avoid running into these sorts of issues when picking a feature request tool, keep these tips in mind. Look For A Customer-Friendly Interface.

Feedback Software 52

Feedback Software Data Visualization Customer Communications User Testing 52

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. — accuRx (@accuRx) March 30, 2020. Put a robust communications strategy in place.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228