Business of Software Conference

FEBRUARY 9, 2021

Rich Mironov // Mironov Consulting. If you don’t have a Head of Product you may suffer from: narrow focus on engineer/development productivity; underpowered product management teams; customer benefits misaligned with actual features; and lack of a realistic product strategy.

Fractional CTO 64

Fractional CTO CTO Leadership Customer Experience 64

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

MARCH 7, 2024

of leadership roles. Sometimes – a lot less: While in 2023 women in CEO roles earned “only” $14,000 less than men on average, in 2020 the gap was over $45,000 (nearly a third -31% – less!). I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech. Again…Why?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Business of Software Conference

MARCH 24, 2021

The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store. So there is discussion and other people involved in that discussion, we consult with other people and other people bring their ideas to us.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

FEBRUARY 16, 2021

We’ve always tried to be pretty engineering and product heavy, just because we are, we’re, we’re built for developers and product managers. I always think there’s a couple different products, right? Did you say oh, well, my consulting company was called info zerk. Then COVID hit.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Product Talk

MAY 10, 2023

To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ). How did that product manager get access to those end users?

Product Research 130

Product Research User Testing Feedback Software Research Software 130