Userpilot

JULY 20, 2021

By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me. Product/market fit means that not only is the product good, but it successfully responds to the customer group it is designed for. Reported problems. Churn rate check.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. Teams that benefit: Sales, marketing, customer success. Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. What Products Is Freemium Most Suitable For?

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And we also learned that kind of the market we’re in wasn’t the best. What are your hopes and fears for 2021?

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59