Intercom, Inc.

AUGUST 17, 2021

But now that customer experience has become a critical differentiator for modern consumers, this reactive approach to customer support is no longer good enough. It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Intercom, Inc.

APRIL 29, 2021

Before, I was working in other startups, working in content marketing, doing lead generation and inbound marketing but with a strong focus on telling brand stories and creating different types of formats of content. Have you any big plans or projects on the rise and for the rest of 2021? A lot of work to be done in 2021.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Intercom, Inc.

JULY 29, 2021

We have business development doing inbound and outbound. Now, I’d like to ask about your plans for the rest of 2021 and into 2022. There’s a lot of people having input into that. And because of that, it’s pretty detailed. So when it comes down to the customer-facing teams, we have a classic SaaS model. One is Product.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. How conversational support delivers value across your entire organization.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129