Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Read: 2021 App Retention Benchmarks. Prompt happy customers for reviews, and resolve issues directly with unhappy customers.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. District Judge Robert Scola Jr.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Paying a team of salaried support staff gets expensive quickly.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. This is our fantastic UX team. Vienna Pixel.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173