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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #1: Limited team bandwidth, resources, and budget.

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SaaS Growth: Metrics, Strategies, And Trends – The Ultimate Guide For 2021

Userpilot

We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021. The growth rate is an indicator of two things: How well (or poor) investors’ money is being spent. According to Gartner (April 2021), its total revenue will reach $122.6 billion in 2021 and $145.4 billion in 2022.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

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What is Customer Retention + 8 Customer Retention Strategies

Alchemer Mobile

Read: 2021 App Retention Benchmarks. Product teams: Customer retention matters to product managers because it’s generally directly related to their mobile app experience. Product teams: Customer retention matters to product managers because it’s generally directly related to their mobile app experience.

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8 Fundamental Lessons For Any UX Design Manager

UX Studio: Product Management

The role is a combination of design and research team lead. I raised my hand towards the end of 2020 and started in this position early in 2021. The biggest part of a manager or team leader’s job is building a great team. Most of the team was new by then, yet people connected quickly, and everyone had a good time.

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8 Best SaaS Onboarding Tools in 2021

Userpilot

So what are the best SaaS Onboarding Tools for 2021, and how do you know which tools to choose? And why should you use a set of SaaS onboarding tools to create your onboarding flows when you have a team of developers? Contextual customer messaging. Event-based messaging. And the results speak for themselves.

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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Both of these examples would increase the lifetime value of that customer , as well as take the pressure off your sales team to close new business. Speed is of the essence here. Lower support costs.