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My 2021 Book Recommendations

The Product Coalition

and I’m happy to share my 2021 read-list with my conclusions. This year I developed a new reading approach, in which I read several books in parallel, usually from different topics. Weak leaders silence their critics and make themselves weaker. These questions are bad for starting a discussion: “Do you think this is cool?” “Was

Books 126
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3 key takeaways from International Women’s Day 2021

Intercom, Inc.

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. Here are three key takeaways from the week – and how you can use them to continue to challenge the status quo long after IWD 2021 is over. Representation matters.

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How to Develop a Strong Product Strategy in 2021

Userpilot

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading. Key Results.

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One Bad Meeting Can Create a Culture of Silence

Business of Software Conference

Elizabeth O’Neill, People & Culture expert, BoS participant and this year speaker, explains the difference between having one bad meeting and creating a culture of silence in this guest blog post. One Bad Meeting Can Create a Culture of Silence. Excitedly, he pulls together his small team and describes his idea. .

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My 2021 personal growth hacks

The Product Coalition

My biggest take away from this book: half of the product ideas are bad, and the other half needs a lot of iterations until you get it right. 3- “The five dysfunctional of a Team” by Patrick Lencioni?—?A A book about creating a winning management team. No one can put his own ego in front of the team and companies needs.

Books 89
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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

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5 Digital Transformation Trends for 2021

Modus Create

In 2021, we will likely see a continuation of many of the trends that began this past year, along with some new (and positive and exciting) opportunities that will continue to reshape the business landscape. Expect this trend to continue in 2021, when we will see open source projects move from unaffiliated communities to boardrooms.