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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year. And breathe!

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. ” Stay ahead of the customer engagement curve in 2022: Get the full report. But they’re facing big barriers.

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Paul Ortchanian, Founder and CEO of Bain Public, will be a speaker at AI DevWorld 2022

Bain Public

AI Dev World is the world’s largest artificial intelligence event that targets AI developer professionals seeking to learn about the newest AI technologies, as well as software engineers and data scientists who are looking for an introduction into AI. Date: November 2, 2022. Conference Information. Where: Virtual.

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Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

Gainsight

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Leverage artificial intelligence and advanced analytics . Customer data is bigger than ever.

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The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

Usersnap

While sentiment analysis tools were devised with good intentions, as previously mentioned, there is still a new type of technology whereby developers are working out the kinks. Enterprise plans cost $1,200 per month. The post The Top 19 Sentiment Analysis Tools for Digital Products in 2022! Pros & Cons Of Sentiment Analysis.

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Konduit AI: Exploring the Potential for AI in SE Asia

The Product Coalition

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. To learn more, we talked to Adam Gibson, the head of Skymind Global Ventures’ AI division, Konduit AI. JavaCPP : Software that provides efficient access to native C++ inside of Java.

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Digital transformation is more than AI: you still need a customer-focused strategy

Modus Create

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.