article thumbnail

2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

article thumbnail

Paul Ortchanian, Founder and CEO of Bain Public, will be a speaker at AI DevWorld 2022

Bain Public

AI Dev World is the world’s largest artificial intelligence event that targets AI developer professionals seeking to learn about the newest AI technologies, as well as software engineers and data scientists who are looking for an introduction into AI. Date: November 2, 2022. Conference Information. Session Information.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. ” Stay ahead of the customer engagement curve in 2022: Get the full report. But they’re facing big barriers.

article thumbnail

Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

Gainsight

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Leverage artificial intelligence and advanced analytics . Customer data is bigger than ever.

article thumbnail

The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

Usersnap

Enterprise plans cost $1,200 per month. Lexalytics relies on natural language processing (NLP) to first parse the text before running sentiment analysis applications to try and hone in on what a customer’s intent was when posting a message. . The post The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

article thumbnail

Konduit AI: Exploring the Potential for AI in SE Asia

The Product Coalition

Gibson sees digital transformation as the major blocker for businesses and enterprises looking to implement AI technology. Most (enterprises) still have many out of date IT practices,” he said, “making AI prohibitive to adopt.” As Konduit is an open-source company, their work can be easily found and accessed online.

article thumbnail

Digital transformation is more than AI: you still need a customer-focused strategy

Modus Create

Let’s dive deeper into five digital transformation trends shaping 2024 for enterprise leaders. According to a Forbes Advisor survey, 64% of businesses believe that artificial intelligence will help increase their overall productivity. PwC predicts AI will boost the North American GDP by 14% in 2030.