article thumbnail

Evaluating Solutions: The 5 Types of Assumptions that Underlie Our Ideas

Product Talk

Feasibility assumptions address why we think we can build our solutions, and can include several elements like legal, compliance, security, organizational, and technical concerns. Does the necessary technology exist? I don’t limit feasibility to technically possible, though. What Are Feasibility Assumptions?

article thumbnail

Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. This trend shows no signs of slowing down.

article thumbnail

Understanding the B2B2C Business Model – Learning from POM’s Success

Usersnap

Traditionally, we think about businesses being either B2B or B2C, however, there’s also a third model that combines the two. B2B companies that need help marketing their products or services can partner with B2C online shops. Other examples include a B2B product supplier buying leads from a B2C entity.

article thumbnail

Creating Clarity in a Complex Reality

The Product Coalition

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. Whether your product is B2B or B2C, it’s people who buy it, and these people need to go through a certain journey to be able to say yes (and get others to agree if you are B2B). Two options, to force yourself to choose.

article thumbnail

Fired Up! Our Favorite Moments From Pulse Europe 2022

Gainsight

And rightfully so—especially in tech, it’s not easy out there right now. Although an integrated self-service environment is already common in the world of B2C, we are spearheading this in B2B right now, And, as witnessed by Robin, the excitement is palpable. I cannot wait for Pulse 2023. The post Fired Up!

article thumbnail

The Best of Lenny’s Newsletter 2023

Lenny Rachitsky

the podcast went from essentially nothing to a top 10 technology podcast in the U.S. with over 3,000 5-star reviews), and the YouTube channel is about to hit 50,000 subscribers. To reflect a bit, this was a big year for me. The newsletter nearly doubled (approaching 600,000 subscribers!),