Gainsight
SEPTEMBER 26, 2023
For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Certifications.
Userpilot
JULY 31, 2023
To enable its customers to make good use of the product and all its features, the company offers training and certification programs via its Digital Adoption Institute. Create interactive user onboarding for different segments WalkMe enables product teams to deliver user onboarding experiences with Smart Walk-Thrus.
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Userpilot
FEBRUARY 21, 2023
The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd.
Userpilot
FEBRUARY 21, 2023
No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Is Apty the right fit for your business?
Userpilot
AUGUST 15, 2023
Monitor friction points and drop-offs in the customer journey Talking of customer failure, product teams use self-service solutions to track how users progress along the user journey to identify friction points that either slow them down or make them drop off altogether. Trends analytics in Userpilot.
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