2023 Certifications Customer Satisfaction Education 
Gainsight
SEPTEMBER 26, 2023
For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.
Userpilot
JULY 31, 2023
It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Let’s dive in, shall we? WalkMe survey.
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