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12 Best Customer Retention Software for SaaS Companies in 2024

Userpilot

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

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Product in Practice: Making Customer Interviewing a Habit in an Early-Stage Startup

Product Talk

Sometimes it’s because they’ve personally experienced a pain point and want to address it. Meet the Continuous Discovery Champion, Kranthi Kiran Kranthi is the founder and technical lead at ThoughtFlow , a collaboration platform for ideation, prioritization, and strategic thinking. You can submit yours here.

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How to Use Data-Driven Insights to Drive SaaS Growth

Userpilot

This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business. For instance, market research data can help you decide on effective product management strategies. These conclusions are data-driven insights.

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How to Build A Product Feedback Loop In SaaS: Steps and Examples

Userpilot

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. Analyze customer feedback responses to identify patterns.

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What is Customer Friction in SaaS: How to Measure & Reduce

Userpilot

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.

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Product Trios: What They Are, Why They Matter, and How to Get Started

Product Talk

Tweet This In this article, we’ll cover what a product trio is, the benefits of working this way, who should be responsible for what in a trio, and much more. You can read this article from beginning to end or you can use the links below to jump to whichever question(s) you’re most curious about. Let’s get into it!

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Story-Based Customer Interviews Uncover Much-Needed Context

Product Talk

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.