Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
That changed in 2024 — the year AI stopped being a side project and became the engine of digital banking. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK.
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