The Accidental Product Manager

FEBRUARY 5, 2024

Research-and-design methods that teach people to how to understand the end-user experience seemed quite niche 10 or so years ago. It is estimated that Americans over 55 will account for half of all domestic consumer-spending growth from 2008 to 2030. The idea that older customers are more brand loyal is an outdated view.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

Intercom, Inc.

APRIL 1, 2021

That’s a bit about how I made it here, and I’ve had a chance to work for two really powerful brands. I’m just doing my best to ensure that I use my position in the places and spaces where I go for good. I know you’re at the helm of the foundation’s strategic plan, Wikimedia 2030. Wikipedia turns 20.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Intercom, Inc.

JANUARY 3, 2020

Brands are now building physical stores that act as real-world ads for products you purchase online. I think in general the idea is that if you use a thing every day, or even multiple times a day, then it’s potentially ROI positive for you to invest in the best possible version of it. The rise of direct to consumer brands.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118