Remove Advertising Remove Analytic Tools Remove Dashboard Remove Positioning
article thumbnail

15 Customer Retention Metrics for SaaS [With Formulas & Examples]

Userpilot

If you’re not retaining customers, you have a problem with your SaaS worth looking into. TL;DR Customer retention is crucial for SaaS businesses. Use analytics tools for tracking and setting benchmarks and goals based on industry standards. SaaS companies aim for a retention rate of around 85-90% on average.

article thumbnail

Customer Sentiment Analysis: What Is It and How To Collect Data for Sentiment Analysis [Best Tools Included]

Userpilot

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. With fine-grained analysis, you can determine whether a piece of content is perceived as very positive, positive, neutral, negative, or very negative by people.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is a Customer Path in SaaS & How to Create a Successful One

Userpilot

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. Time spent in-app.

article thumbnail

The “How To Market Software Products” Playbook – 14 Product Marketing Strategies For SaaS

Userpilot

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

article thumbnail

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. For example, customer service reps may use CRM software to keep track of customer complaints or inquiries and manage customer support tickets.

article thumbnail

Mobile App Metrics: Essential Metrics to Track in Your Job Role

The Product Coalition

Are you a part of a mobile app team? Especially after we walk you through one of the most confusing topics for mobile app teams: What mobile app metrics should different team members track in their daily jobs? Then let’s dive deeper into each of the positions. the number of people who use your app at least once a day.

article thumbnail

Best NPS Feedback Software to Use in 2021 [+ What to Do After Sending Your NPS Survey]

Userpilot

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? Use the table of contents below to jump straight to the tool comparisons if you don’t need to know what NPS is and how it’s calculated.