Mind the Product

APRIL 18, 2017

Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. Most recently Jeff co-founded Neo Innovation (sold to Pivotal Labs) in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Userzoom

MARCH 28, 2018

Through consultancy, mentorship, and training he promotes digital best practice. We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. How long before UX truly takes a central position within organisations? Your customers define your brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Watch the full video here. Kin + Carta.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

DECEMBER 13, 2018

John: Julien, you’ve been at Facebook for around eight years in a variety of different roles; could you give us a b of background on how you got to your current position? Tell me how to win IT departments, how to win legal department, how to talk to chief security officers, or how to build the SaaS brand.” Julien: Indeed.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). Book a free consultation today. When thinking of a loyalty program the first thought that comes to mind is airline companies.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 116

Research Software Reporting Tools Development Data Visualization 116

The Product Coalition

MARCH 6, 2023

Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. 30% of employees would accept roles with a lower salary if the position offered more opportunities to travel. 67% of modern travelers expect brands to help them make good travel decisions based on previous travel information.

Reporting Tools 105

Reporting Tools Travel Systems Review Data Visualization 105