Userpilot

JANUARY 19, 2021

By focusing on metrics like feature adoption, onboarding engagement, and qualitative surveys rather than just the NPS score, you will get a clearer picture of how your customers engage with your company and product-and the quality of those engagements. Word of mouth in customer development calls. What do we measure at Userpilot?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines. On either side, it’s easy to assume bad intent or have this get personal.  Almost Get it done, and move on.

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Pragmatic Marketing

MARCH 6, 2019

Product marketing and marketing operation teams often use consumer-oriented approaches that don’t necessarily apply to clients who need a high level of customization and personalization. Generally, we skew towards standard products—one product for everyone. One size doesn’t fit all.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Pragmatic Marketing

MARCH 6, 2019

Product marketing and marketing operation teams often use consumer-oriented approaches that don’t necessarily apply to clients who need a high level of customization and personalization. Generally, we skew towards standard products—one product for everyone. One size doesn’t fit all.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Teresa and I have worked together for a number of years and when I was heading up product teams at a couple of different companies. Hope led product teams at two different large companies.

Product Research 163

Product Research User Testing User Friction Research Software 163