Userpilot

FEBRUARY 18, 2024

How do you conduct drop-off analysis to identify friction points in the user journey ? This is the main question we cover in the article, so if you’re after the answer, you’re in the right place. TL;DR The drop-off rate is the percentage of users who don’t complete an action or process.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Onboarding KPIs 86

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. And yet, your users don't seem to appreciate it: analytics show little usage.

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 92

Userpilot

NOVEMBER 18, 2023

Period-over-period analysis is one of the key ways to drive sustainable SaaS growth. This article shows you: Five simple steps to perform period-over-period analysis. How to choose the date range for your analysis? The best visualization types to make actionable decisions from your analysis. Customize data points.

Data Visualization 84

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 84

Userpilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your user engagement analysis needs. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JULY 30, 2022

Task analysis is a powerful way to timely discover and address friction points in the user experience. It helps UX designers and product managers better understand users’ goals and the steps they must take to get their job done. Task analysis involves five steps. What is a task analysis in UX?

UX 95

UX Customer Experience Research Software User Testing 95

Userpilot

FEBRUARY 25, 2024

Looking for an effective user engagement analysis tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. Setting up custom conversion events to track the customer experience and progress.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Path analysis with Userpilot.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

SEPTEMBER 29, 2023

What is funnel analysis? These are the key questions that we tackle in the article, so if you’re after the answers, fasten the seatbelts, and let’s get right into it! TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes.

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback Feedback Software 90

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. Let’s get started! Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Book a demo to learn more!

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 76

User Testing Product Research Customer Experience User Experience 76

Userpilot

MAY 29, 2023

Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives. What is a retention table?

Data Visualization 78

Data Visualization Customer Experience Analytic Tools Customer Feedback 78

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction.

Customer Experience 91

Customer Experience User Friction User Testing Customer Feedback 91

Roman Pichler

FEBRUARY 19, 2024

Listen to the audio version of this article: [link] Introduction To discuss empowerment in product management, I find it helpful to distinguish three main levels of decision-making authority, product delivery, product discovery, and product strategy, as the model in Figure 1 shows. [1] I certainly don’t intend to make anyone feel bad.

Product Research 242

Product Research Product Management Product Manager Customer Experience 242

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

JANUARY 9, 2023

Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. In this article, you’ll learn: The key role and benefits of onboarding screens. Use your welcome page to 1) collect user data and 2) provide guidance through checklists and tooltips. Userpilot can help!

Customer Experience 89

Customer Experience Analytic Tools Research Software Data Visualization 89

Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. Potentially, this article was written with the help of AI ?.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback User Testing 83

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. How Storytelling can create memorable User Experiences. Found this article useful?

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. Customer churn analysis is the process when you investigate why customers are churning and what could make them stay to improve user retention. With customer churn analysis, you can detect product friction and drop-offs and improve customer retention.

Data Visualization 95

Data Visualization Customer Feedback User Testing Customer Experience 95

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? In this article, you’ll learn what customer experience analysis is, why it’s important, how to measure and analyze it using metrics, and how to collect customer data for it.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Feedback Software 91

Userpilot

DECEMBER 7, 2022

Plenty actually, and that’s what we explore in the article! A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. You can also use them to collect qualitative data , just like in user interviews. User interviews.

User Testing 86

User Testing Analytic Tools Feedback Software Research Software 86

Amplitude

AUGUST 31, 2020

When it comes to your users, you likely have a soft spot for those who drive revenue. When you run a customer cohort analysis, you’ll find that revenue-driving users are your role-model users because they’re the users that get your value prop and sustainably grow your business. What Is Customer Cohort Analysis?

User Testing 72

User Testing Customer Experience Customer Feedback Data Visualization 72

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. It’s also not the same as user experience.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Product Research 82

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. So, I decided to write this article. It’s six years old.

Data Visualization 98

Data Visualization Analytic Tools User Testing UX 98

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Funnel analysis with the drop-off rate. How to calculate it.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs User Testing 90

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Why should SaaS companies carry out path analysis?

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Customer Feedback 90

The Product Coalition

DECEMBER 11, 2023

Furthermore, AI proves invaluable in the analysis of audience engagement. Competitor awareness: AI-powered trend analysis and market research tools enhance competitor awareness. Elevated user experience: AI streamlines operations and boosts efficiency in content creation, significantly elevating the user experience.

Data Visualization 122

Data Visualization Artificial Inteligence Analytic Tools Research Software 122

The Product Coalition

OCTOBER 8, 2023

To provide accurate forecasts, you must ensure access to real-time market data, historical trends, and sentiment analysis feeds. Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. A seamless and enjoyable user interface encourages user retention.

Data Visualization 128

Data Visualization Reporting Tools Feedback Software Customer Feedback 128

Mixpanel

OCTOBER 20, 2020

To build a product stack that gives you these necessary insights, there are three core components to know about: collection, analysis, and action. As the “brains” of the product stack, product analytics tools allow you to analyze how users are using (or not using) your product. Which features are poorly understood by users?

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs User Testing 92

Amplitude

AUGUST 31, 2020

When it comes to your users, you likely have a soft spot for those who drive revenue. When you run a customer cohort analysis, you’ll find that revenue-driving users are your role-model users because they’re the users that get your value prop and sustainably grow your business. What Is Customer Cohort Analysis?

User Testing 52

User Testing Customer Experience Customer Feedback Data Visualization 52

nulab

OCTOBER 13, 2021

This is an example of a good user path. In this article, we explain why doing a user path analysis is so important. What is a user path analysis? A user path (also known as ‘user flow’) is a visual representation of what happens when people use your website or app.

Customer Feedback 79

Customer Feedback Customer Experience User Testing Data Visualization 79

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Funnel analysis.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Prescriptive analysis. User journey analytics. Perform feature ideation with trend analysis. Identify friction in the user journey with funnel analysis. You’re at the right place.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Experience 92

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. How can you do it?

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87