Userpilot

DECEMBER 3, 2021

Let’s go over how you can leverage the HEART framework to improve your SaaS product. Ex-UX researcher at Google, Kerry Rodden, developed the HEART framework to map product goals with appropriate metrics and improve the UX. The Google HEART framework aims to enhance the overall user experience of a software program.

Research Software 95

Research Software Analytic Tools Feedback Software Product Research 95

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs User Testing 90

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? This means complicated UI , redundant features, and unnecessary use of complex technologies.

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 91

Analytic Tools Onboarding KPIs Research Software Feedback Software 91

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Choose the most relevant customer segments to drive your product goals.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? User insights sum up your users’ perceptions and feelings about your product or service.

Data Visualization 93

Data Visualization Customer Feedback User Testing Feedback Software 93

Userpilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Analyze user feedback to determine which features need more attention in your in-app flows.

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Analytic Tools 77

Userpilot

FEBRUARY 9, 2023

Organize the tools, methods, facilities, and participants in line with your goals. In most cases, dedicated third-party tools are cheaper and quicker to deploy than those built in-house. Apart from product goals , ensure that your optimizations also drive business goals. What tools are you going to use?

Product Research 85

Product Research User Testing Feedback Software Analytic Tools 85

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. Use in-app microsurveys to track happiness.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 93

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. It informs you whether your product growth is fine or if you should make tweaks to improve results. Collect and act on customer feedback to retain existing customers by improving their satisfaction levels. NPS Analytics Dashboard in Userpilot.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 89

Userpilot

AUGUST 13, 2023

Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams. Instead of relying solely on your intuition, supplement it with insights from market and customer research or feedback to inform prioritization decisions.

Data Visualization 89

Data Visualization User Testing Customer Experience Feedback Software 89

Userpilot

NOVEMBER 21, 2022

Large organizations frequently releasing a lot of products will benefit from their expertise. Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. You also need to be an empathetic communicator.

Product launches 91

Product launches Product Research User Testing Research Software 91

Userpilot

JULY 26, 2021

When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. But how do you know you’re picking the right tools? What is user analytics? Google Analytics).

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Userpilot is a product adoption platform with advanced analytics features.

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software Research Software 75

The Product Coalition

JANUARY 7, 2021

According to Marc Andressen: “ Product/market fit means being in a good market with a product that can satisfy that market. It’s a temporary state where your product is solving a big enough problem with the right solution for your customers. Generating product hypotheses is a blog on its own.

User Testing 164

User Testing Product Marketing Marketing Customer Experience 164

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 71

Feedback Software User Testing Customer Feedback Analytic Tools 71

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another impressive dimension of Userpilot’s software is event tracking and feature tagging. Userpilot features: The main platform functionality.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 90

Userpilot

JULY 8, 2021

Best product manager courses for mid-career PMs in 2021. Best product manager courses for advanced/pro PMs in 2021. Product management guides the development of a product at the intersection of technology, UX, and business. Let’s take a look at what skills a product manager course should teach you.

User Testing 61

User Testing Research Software Analytic Tools Feedback Software 61

Amplitude

JUNE 29, 2017

They reach out to you first and give you feedback. Unlike average users who wait to hear from you, power users leave comments, in-app reviews and email you. But just because you receive an outpouring of feedback from them, doesn’t mean you’re at their beck and call. Let’s dive into how you do that.

User Testing 86

User Testing Customer Feedback Customer Experience Feedback Software 86

Usersnap

MARCH 4, 2021

Aligning feature requests with product goals How do I set up a workflow for feature requests? Aligning feature requests with product goals. At Usersnap, we’re all about collecting feedback. At Usersnap, we’re all about collecting feedback. Make it easy for product managers to collect feedback.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

NOVEMBER 16, 2022

That means your product drives such powerful feelings of loyalty, your users will spread positive ‘word of mouth’ feedback throughout their networks (and ultimately boost adoption rates). And because trust is a critical factor in decision-making, it’s a more effective marketing tool than any amount of advertising.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Everything from behavioral analytics to microsurveys can be used to measure customer experience.

Analytic Tools 77

Analytic Tools Feedback Software User Testing Customer Experience 77

Userpilot

DECEMBER 8, 2022

Why is product failure such a common feature of the SaaS landscape? We’re also looking at what product managers do to increase the survival chances of their products. We talk about product failure when the product doesn’t meet its objectives or goals. What is a product failure?

Feedback Software 95

Feedback Software Research Software User Testing Analytic Tools 95

Userpilot

JUNE 4, 2021

SaaS apps also need walkthrough software to guide their users through their products. A walkthrough software uses interactive walkthroughs to support new user onboarding. If you are on the lookout for a walkthrough software that will knock the experience out of the park for your users, keep reading!

Analytic Tools 88

Analytic Tools Feedback Software Research Software Software Review 88

Userpilot

OCTOBER 11, 2021

For SaaS businesses, customer retention is the easiest way to achieve growth. To achieve that, you need to first have an accurate idea about how your product is performing. Customer acquisition cost (CAC) in SaaS is the average cost spent to acquire a paying customer and is better utilized by using product analytics.

Onboarding KPIs 92

Onboarding KPIs Feedback Software Analytic Tools Research Software 92

Userpilot

JUNE 14, 2023

And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. Customer path analysis.

Data Visualization 87

Data Visualization Analytic Tools Customer Feedback Feedback Software 87

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

OCTOBER 30, 2023

Looking for a good event tracking tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. Get a Userpilot demo for event tracking and drive your product growth code-free.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 93

Data Visualization Customer Experience Customer Feedback User Testing 93

Userpilot

FEBRUARY 6, 2023

It begins with the first customer interaction and continues in-app past the activation point until the user becomes a brand advocate. On the other hand, the classic marketing funnel is more product-focused, while the sales funnel primarily aims to drive more conversions and not much else. An engagement funnel is customer-focused.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience User Testing 90

Userpilot

SEPTEMBER 23, 2022

If you’re in charge of your SaaS company’s growth management, you’re likely dealing with a churn reduction nightmare. Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. Book a demo to learn how! What is customer churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 17, 2023

So if you want to learn how to better understand your customers’ needs, pain points, and desires and ideate solutions that will satisfy them while driving growth for your business, you’re in the right place. First, you look for opportunities to grow the product. Next, you look for solutions to these problems.

Product Research 92

Product Research User Testing Data Visualization Analytic Tools 92

Gainsight

JUNE 28, 2021

A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. This blog will help you address the whats, whys, whens and hows of designing or redesigning your customer health score. Feedback for your product team.

User Testing 59

User Testing Customer Experience Customer Feedback Onboarding KPIs 59