Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Alchemer Mobile

JULY 30, 2020

Picture this: Your customer is about to hit “checkout” when the whole app crashes. Annoyed, they close the app and don’t touch it again for a while or maybe even uninstall it entirely. This is where in-app mobile customer feedback comes in handy. Here are some key ways to collect more mobile customer feedback within your app.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Userpilot

FEBRUARY 20, 2024

Targeted email marketing is the secret ingredient that every SaaS needs in order to make email an effective channel But how can you implement it in a way that improves product engagement and drives business growth? Integrate data with the email marketing tool : Ensure your platform integrates well with other systems for up-to-date user data.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Then, you’ve come to the right place! Let’s dive in!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

MAY 2, 2024

Identify the happy paths of power users through analytics and replicate them for new customers. Host webinars with guest experts to educate customers and attract new prospects. Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. A high churn rate leads to low customer lifetime value and a negative brand image. Customer reengagement software to consider: Userpilot, Drip, Hubspot. Churn can be both voluntary and involuntary.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

SEPTEMBER 15, 2022

Build interactive in-app guides to help users engage with features for the first time without friction. Use advanced segmentation and trigger the right in-app experiences for each user segment based on their needs. Userpilot can help you build contextual in-app experiences that drive customer happiness.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Say your product is project management software. Let’s begin.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Intellectsoft offers world-class FinTech solutions and Blockchain financial technologies.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Userpilot

AUGUST 2, 2023

Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. Userpilot can help you with data-driven email marketing by integrating tools like Hubspot to connect to your product’s in-app experiences. Book a demo now. What is data-driven email marketing?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Reach out to promoters to ask for reviews or recommendations. The benchmark for SaaS is higher, though.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. The Process of Creating User Personas Creating UX user personas is a fundamental step in UX design and product management, acting as a key to unlocking user-centric solutions.

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User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Guy

SEPTEMBER 27, 2016

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Userpilot

JANUARY 3, 2023

Users are having a hard time finding the value of your product because it lacks in-app guidance. If you want to be competitive, consider that the average net promoter score in SaaS is 41. Reach out to detractors to address their issues and get a chance to improve their impression of your brand. The lack of in app-guidance.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

The Product Guy

OCTOBER 25, 2016

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. You probably felt bored and decided to open the app (motivation).

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Provide a help center in-app 3. Use content to educate your customer 9. Provide a help center in-app.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

The Product Guy

JANUARY 5, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Tools for categorizing and collecting feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

The Product Guy

FEBRUARY 18, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? Faster product adoption.

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Analytic Tools Feedback Software Reporting Tools Education 98

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Userpilot

MAY 12, 2024

TL;DR HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 25, 2021

How to improve product adoption for your SaaS at each stage of the Product Adoption Curve. The best Product Adoption tools. It’s due to a fundamental difference between what the early adopters and the early majority want in a new product. They’re technology enthusiasts and are usually quite technical. Conclusion.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Analytics for user onboarding.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Gainsight

APRIL 23, 2021

Their renewal rate accuracy caught Nick’s interest and how Sabina operationalized a brand new customer journey for Mavenlink. Sabina: Mavenlink is a Southern California-based B2B SaaS company with a global presence. Mavenlink is a modern software platform for professional and marketing services organizations.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software User Testing 76