Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement. Book a demo to get started.

Feedback Software 59

Feedback Software Analytic Tools Reporting Tools Customer Communications 59

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Onboarding KPIs 96

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. Customer onboarding is really a synonym for customer education. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Research Software 59

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 89

Customer Experience User Testing Analytic Tools Feedback Software 89

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. What is user engagement? User engagement focuses on how users interact with the product.

Analytic Tools 97

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 97

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. SaaS companies face the challenge of maximizing the adoption of their tools and providing customers with the best ROI. They can achieve this, and can greatly improve their existing product’s value proposition, through embedded analytics. What Is SaaS Analytics?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Feedback 52

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. What is user friction?

Customer Experience 95

Customer Experience User Friction User Testing Customer Feedback 95

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 84

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. What is user adoption?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Userpilot

MARCH 14, 2024

Looking for an effective SaaS reporting tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your SaaS reporting needs. Looking for a Better Alternative for SaaS Reporting?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 9, 2023

Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. The main difference between onboarding on mobile and doing it for web apps. Practical tips and examples of onboarding designed by some top SaaS brands. Onboarding screens are extremely common in SaaS.

Customer Experience 93

Customer Experience Analytic Tools Research Software Data Visualization 93

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

AUGUST 29, 2022

Properly educated customers will engage more with your product and are most likely to become loyal. If you’re not seeing much of that, then chances are you need to educate customers more. Read along to learn what customer training means, the best practices, and the tools you need to succeed. Details in the article).

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience User Testing 89

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. What is user adoption?

Analytic Tools 68

Analytic Tools Feedback Software Research Software Data Visualization 68

Userpilot

MAY 9, 2024

Localize support for a better customer experience. Leverage behavioral analytics to understand behavior patterns. Userpilot can help you conduct customer satisfaction surveys, track user behavior, and deploy in-app experiences to boost overall customer happiness. Book a demo call with our team to get started.

Data Visualization 96

Data Visualization Reporting Tools Customer Experience Customer Feedback 96

Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Reveal

SEPTEMBER 2, 2022

Reveal Embedded Analytics. If you want to achieve your sales goals month after month, then guesswork and intuition aren’t your best friends – sales analytics is. If you want to achieve your sales goals month after month, then guesswork and intuition aren’t your best friends – sales analytics is.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Userpilot

MAY 25, 2022

A SaaS knowledge base is a collection of structured documentation that provides instant customer support. The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Incorporating different formats of educational content makes a help center more effective.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Reporting Tools 103

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. That’s right: the key to recurring revenue in the SaaS world is intelligent onboarding. What is an onboarding platform? That’s a good idea.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

JANUARY 8, 2024

Adopting user onboarding best practices for your brand is a failproof way to leave a great first impression. It helps users get the most value out of your product within the shortest possible time. TL;DR User onboarding is a process that shows users how they can derive value from your product.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Send webinar invitations to educate customers on advanced use cases. Use email marketing campaigns to bring back inactive users. Looking to power up your retention marketing strategy?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Monitor user sentiment through in-app NPS surveys.

Data Visualization 92

Data Visualization User Testing Customer Feedback Analytic Tools 92

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. A guide on how to pick the best onboarding software. Onboarding is the ongoing process of educating users about a product. The best onboarding software on the market is Userpilot. What is SaaS user onboarding? Let’s get right into it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What are resource management examples?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Customer Experience 92

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience Customer Feedback 92

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Introducing additional features to re-engage users who adopted the core product. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 100

User Testing Analytic Tools Research Software Feedback Software 100

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

Analytic Tools 100

Analytic Tools Feedback Software UX Data Visualization 100