Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Experience 88

Gainsight

MAY 23, 2019

Gainsight PX pairs deep SaaS product analytics with personalized in-app engagements that enable product leaders to deliver exceptional user experiences, continuously improve their offerings, and drive adoption of their most valuable features. Mobile Analytics & Engagement. Enablement Engine. Available now.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Userpilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. Absolutely none of this is possible, though, without using the right tool for the job. A subtle in-app feedback form example from Miro. Let’s dive in! Book a demo today.

User Testing 93

User Testing Customer Feedback Feedback Software Customer Experience 93

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Vision and voice of the customer have made us the leader among customer success software vendors. Customer Experience Center.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Adoption Analytics Are Vital.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Mixpanel

DECEMBER 17, 2021

From in-the-weeds guidance on specific integrations to big picture best practices on product analytics, I love the kind of knowledge our members seek out—and what they share in return. You can get get tips for using Mixpanel, crowdsourced Mixpanel product analytics ideas, and guidance on product updates. Honestly, it’s the best.

Data Visualization 59

Data Visualization Analytic Tools Crowdsource Customer Feedback 59

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264