Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Ready to get started?

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Gainsight

MAY 23, 2019

Gainsight PX pairs deep SaaS product analytics with personalized in-app engagements that enable product leaders to deliver exceptional user experiences, continuously improve their offerings, and drive adoption of their most valuable features. Mobile Analytics & Engagement. Enablement Engine. Available now.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Product Innovation Educators

JUNE 3, 2024

Using multiple methods provides a more complete and insightful picture of customer needs. Qualitative research uncovers deep insights, while quantitative research offers statistical confidence. Primary research: Gathering new data directly from potential customers via surveys, interviews, focus groups, and observation.

User Testing 62

User Testing Product Research Market Research Data Visualization 62

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS.

User Testing 92

User Testing Customer Feedback Feedback Software Customer Experience 92

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Amplitude

APRIL 8, 2020

At Amplitude, we believe that product intelligence is a team sport—that analytics needs to be easy for the whole team to adopt. We believe this adoption not only drives a better understanding of a team’s impact but it also helps them identify and align around the right problems and solutions. Stage 2: We Ran an A/B Test.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Vision and voice of the customer have made us the leader among customer success software vendors. Customer Experience Center.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59