UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

MARCH 25, 2024

Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value. Use checklists to guide users toward key actions within your app. Reduce churn with proactive customer service. Optimize your offboarding flow to reduce customer churn.

User Testing 104

User Testing Customer Experience Customer Feedback Data Visualization 104

The Product Coalition

JUNE 5, 2018

Simplify your project management software and watch employee productivity soar. Kevin describes himself as passionate about digital strategy, UX, social media, design, SEO, and analytics. Seth is the author of 18 best-selling books, a lecturer and TED Talk presenter, and educator at altMBA and The Marketing Seminar.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 98