Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. What is digital analytics?

Data Visualization 52

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Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. What is digital analytics?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. What is digital analytics?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. What is digital analytics?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

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Userpilot

AUGUST 6, 2023

Introduces tools that you can use to automate your marketing processes. TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. 87% of companies either use or are planning to implement marketing automation solutions.

Analytic Tools 98

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Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! What are closed-loop analytics? The key is to share data between the teams anyway.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Core feature engagement dashboard in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. If so, we’ve got your back!

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

MAY 30, 2024

Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. Leadership support , shared ownership of outcomes, cross-functional training, and celebrating collaboration can encourage PM-PMM alignment. Product usage dashboard in Userpilot.

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Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Best tools for predicting customer churn: Userpilot , Mixpanel, Baremetrics. Identify detractors and reach out to them.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

APRIL 13, 2022

You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks. If simplified, click tracking is an act of observing and measuring user behavior in-app by counting mouse clicks, moves, and taps on different website UI elements.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Your feature usage analytics are a gold mine for adoption insights. Build in-app guidance to prompt discovery and engagement.

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Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews. Userlane has on average 4.6

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. For example, Slack needs instant messaging to be called a collaboration app.

Data Visualization 105

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Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. At its core, WalkMe is an enterprise solution for employee onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 6, 2022

A FAB statement is a kind of sales message that promotes the features, advantages, and benefits of a product to the customers. Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. In a SaaS product, it would be the functionality that it offers. Are you ready to jump it?

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Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To take full advantage of growth opportunities, use product analytics to inform product decisions. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. Customers are always shopping around for the best solution for their needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Folding Burritos

FEBRUARY 22, 2016

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

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Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. With this information, you can adjust your messaging , campaign channels, pricing , and other elements of your strategy. Mention some significant obstacles you face in your professional life What do you want to achieve with [software]? Book a demo to learn more.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? Tag features and track engagement with Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Say your product is project management software. Let’s begin.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

MARCH 14, 2023

In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. In SaaS, there are free, trial, and paid users.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. Price-focused segment.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. They’re the end consumers of this training, after all. For example: What is the feature? Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

NOVEMBER 21, 2023

Train the customer support team on the product and give them time to develop support resources. Once the product is out, use product analytics to track your success metrics. Your feature launch marketing strategy should use a range of channels, like in-app announcements , emails , and social media posts.

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Userpilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? This article dives into some of the best tools in 2024. The no-code technology offers a drag-and-drop interface that makes these tools easy to use for non-technical teams.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Userpilot analytics page. Userpilot’s dashboard with some of its onboarding features. It may take time to build a SaaS Rolex or Bentley, but once you make it, this is the strategy for you.

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Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

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