Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

ProductBoard

APRIL 9, 2016

With modern web technologies, it’s easier than ever to collaborate with others from all around the world. Some people are more analytical and data oriented, while others are more artistic and driven by feelings and emotions. This offers some great advantages. You can find the best people for the job, no matter where they live.

Technical Review 40

Technical Review Analytic Tools Customer Experience Engineering 40

Intercom, Inc.

MARCH 18, 2021

I work with a cross-functional team that includes product managers, engineers, and also partners from research and analytics on different customer problems like conversation topics. Once the solution is released, we again rely on feedback and data to see whether we solved their problem. What does success look like? Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

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