Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! What are closed-loop analytics? The key is to share data between the teams anyway.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Reporting Tools 91

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Using CRO analytics is one of the best ways to drive growth. How to leverage CRO analytics data to enhance conversion processes. Explore the best conversion rate optimization tools on the market.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. why cross-platform app development?

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Experience 93

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs.

User Testing 102

User Testing Customer Experience Data Visualization Research Software 102

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Feedback 85

Userpilot

OCTOBER 17, 2023

Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs). Then you can refine your help center resources and use them to provide proactive support and tailored solutions.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Want to get started with feedback collection?

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Systems Review 99

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 109

Analytic Tools Feedback Software UX Data Visualization 109

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Do you have a custom algorithm or other technology? What’s the state of those systems? Do you have a name, a logo, and have you thought about brand positioning? Who are the customers?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 89

Feedback Software Research Software Analytic Tools Product Research 89

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Why is it important?

Product Research 86

Product Research User Testing Research Software Data Visualization 86

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. What is SaaS customer onboarding?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. We also look at various tools that can help you harness the power of analytics to drive your product growth. What is product data analytics?

Data Visualization 63

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 63

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Address customers by name. Ask them for their feedback using in-app microsurveys. Another easy way to personalize?

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Userpilot

MAY 14, 2023

The best solution is to ask them directly. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Want to know whether your product is delivering value to customers?

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. Looking to power up your retention marketing strategy? But look no further! Retention marketing is done post-purchase.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

The Product Coalition

FEBRUARY 6, 2020

The best product teams have a stronger analytics set-up than the competition. And if your product team is open to new technology, you can instantly gain an edge on the market. One of those new technologies are mobile heatmaps?—?they they are widely adopted on the web, but haven’t been used much on mobile apps yet.

Analytic Tools 92

Analytic Tools Data Visualization Weak Development Team Product Research 92

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Just a name and email address are enough to get started.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Product Research 89

Userpilot

FEBRUARY 22, 2024

Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons. Why is retaining customers important in SaaS? Drive customer loyalty : As customers associate your brand with positive experiences, including great customer service, they will likely become loyal.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. If a good percentage of them responded positively, then that’s a sign the market needs it. Examples of questions to ask in user persona surveys: What will you be using {product name} for? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 78

Data Visualization Product Research Research Software Analytic Tools 78

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. What is the dark funnel in SaaS?

Analytic Tools 91

Analytic Tools Research Software Feedback Software Data Visualization 91

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Jake is furious. Sound familiar?

Analytic Tools 107

Analytic Tools Feedback Software User Testing Data Visualization 107

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Use a color-coded system for a handy visual aid. Positive vs negative friction.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Analyzing survey data plays a critical role in the success of any SaaS business.

Data Visualization 86

Data Visualization Feedback Software Customer Feedback User Testing 86

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI. What is Appcues?

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92