Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 91

Research Software Feedback Software Analytic Tools Onboarding KPIs 91

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

Research Software 107

Research Software Analytic Tools Reporting Tools Data Visualization 107

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. Let’s dive in and navigate the future of research together!

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

The Product Coalition

SEPTEMBER 29, 2022

Today, almost any SaaS platform offers a reporting or insights module. User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. Here are the top complaints distilled from 4,600 G2 product reviews of 140 top SaaS vendors.

Analytic Tools 106

Analytic Tools Data Visualization Research Software User Testing 106

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 92

User Testing Research Software Analytic Tools Feedback Software 92

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Want to learn more about funnel analytics in Userpilot? What is marketing funnel analysis?

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. There are several UX audit tools to consider when looking for options. These include Userpilot , Google Analytics, Hotjar, and UserTesting. The UX analytics results can produce astounding discoveries.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

UX Planet

MAY 10, 2024

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption.

Analytic Tools 88

Analytic Tools Research Software Feedback Software Data Visualization 88

Userpilot

MAY 1, 2024

A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys. Here are a few user research techniques that’ll come in handy: 1. Book a demo now.

User Testing 90

User Testing Feedback Software Analytic Tools Research Software 90

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. For instance, market research data can help you decide on effective product management strategies. This can be data from CRM platforms, customer feedback , website analytics, product analytics, social media data, etc.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Jira’s Resource Center effectively places common solutions at the top, enabling quick user access.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 89

Data Visualization Analytic Tools Research Software Customer Experience 89

ProductPlan

MAY 3, 2023

While this sometimes makes sense for our products—prioritizing net new functionality or fixing bugs over improving issues with palatable workarounds—this mentality really sets us back with our internal tools and processes. Your business is more than just the product on a shelf or in an app store, it’s the entire operation.

Analytic Tools 67

Analytic Tools Research Software Feedback Software Data Visualization 67

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 84

Feedback Software Research Software Analytic Tools Product Research 84

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. One way to determine the willingness to pay is through market and competitor research. quality solutions. What is the willingness to pay?

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems.

Research Software 78

Research Software Analytic Tools User Testing Onboarding KPIs 78

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Decide which new feature to work on by using in-app surveys with open-ended questions.

User Testing 101

User Testing Product Research Research Software Feedback Software 101

Userpilot

JUNE 4, 2024

TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Ready to create engaging user experiences for your SaaS? Interaction design is the practice of creating interactive digital products , environments, systems, and services that focus on user behavior.

Data Visualization 82

Data Visualization Feedback Software Research Software Analytic Tools 82

Usersnap

FEBRUARY 9, 2024

For Product Managers and Developers, selecting the right, usability testing platform and tool isn’t just a task; it’s a crucial step in shaping your product’s success. The market offers a variety of usability testing tools, each varying in price, features, and research methods. Usersnap 2. Lookback 4.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

The Product Coalition

OCTOBER 16, 2022

With the help of special commands, they accessed an operating system through a console. In the 1970s, Xerox PARC managed to make technology clear for people by developing a GUI. At present, an average user needs a keyboard, mouse, or touch screen to work with an application interface. AI is extremely helpful in analytics.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

MARCH 4, 2024

TL;DR User behavior patterns are the systematic ways users interact with a website and app. Understanding these patterns helps behavioral designers identify usability issues, spot user needs, and inform future app development efforts. For example, say your platform provides users with a template library for building feedback surveys.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Research Software 86

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Onboarding KPIs 85

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design? Why Is UX Research Important?

Data Visualization 84

Data Visualization User Testing Research Software Product Research 84

Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. And it makes sense, given the state of the SaaS market, that CSMs in particular would be feeling the burn. The good news?

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Userpilot

FEBRUARY 22, 2024

Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons. Why is retaining customers important in SaaS? What is a good customer retention rate in SaaS? There is no universal benchmark for a good customer retention rate in SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Data Visualization 87

The Product Coalition

NOVEMBER 17, 2021

So you’ve decided that mobile is important for your product but now you’re faced with the choice between whether to build a native app, build a mobile web app or make your existing web app more responsive. servers, cloud) and your users interact with your app through their mobile device’s web browser. How you can do this?

Research Software 168

Research Software Analytic Tools Customer Experience User Testing 168

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps? Canva is another one.

User Testing 87

User Testing Data Visualization Feedback Software Research Software 87

Userpilot

JANUARY 9, 2024

This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. The first step to identifying both users is conducting extensive research. A primary user is a user who directly interacts with a system interface and is most affected by it.

Research Software 79

Research Software Analytic Tools User Testing Feedback Software 79

Userpilot

MAY 21, 2024

TL;DR CRO is essential for businesses, particularly SaaS companies, as it helps to lower customer acquisition costs, boost average conversion rates, increase customer acquisition, and improve website performance. Why is conversion rate optimization important for SaaS companies? CRO is your key to unlocking these possibilities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52