Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Establish a strong brand reputation.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 93

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 93

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Data Visualization 80

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. What are the best practices for success?

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Real-time experience gives a company a competitive edge.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

APRIL 25, 2018

Think of it as the perfect front desk for your company. Because these interactions can happen outside of a conversation, it fundamentally changes what a business messenger is all about. Before this, we’d invested a lot of time in features like article suggestions. How we gave our Messenger a home.

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Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Customers are more likely to stick with a company after receiving excellent customer service. Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. This article considers what product experience is. Why is product experience important for SaaS companies? They boast two sets of customers: Brands that post their content and Agencies that post for others. Consider a few of them.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Why is customer feedback important?

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for tertiary onboarding: Introduce users to brand-new features. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

JANUARY 8, 2024

This article shows you how. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. While you can host webinars yourself, also explore collaborating with industry influencers or complementary businesses to co-host some sessions.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. Leverage loyalty programs to encourage loyal customers to stay loyal and share your brand. Starting from the moment they hear about your brand for the first time until they become brand advocates. What is customer delight?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. UX designers should make branding consistent across the product to reduce friction. What is UX design?

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. In this article, we discuss what engagement tools are and why you need them for your SaaS. Front-facing online engagement tools help bolster your brand identity and positioning. Source: Poptin.com.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. How large is your company? Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 78

Data Visualization Product Research Research Software Analytic Tools 78

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. You can build different formats of educational content, including flows, videos, tooltips, and help articles.

Education 90

Education User Testing Customer Feedback Customer Experience 90

The Product Coalition

JULY 10, 2023

This cross-departmental collaboration not only benefits the marketing team but also contributes to the overall success and recognition of the company. In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. Branded templates were used for: Speakers.

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. If you’re a SaaS company, the ideal churn rate is between 5-7%. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support.

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. brand mentions.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.) for maximum effect.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Firstly, let’s imagine a scenario in which a user needs to filter the analytics on their reporting page. So, they decide to see if you’ve got some kind of knowledge base article that will help them.

Analytic Tools 62

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 62

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

JULY 31, 2019

Bots can can then ask further questions to collect basic qualification details like email and company size. Embed a video message in your chatbot. We use chatbots on all the key pages of our site, including our pricing page, demo page, and even the blog you’re currently reading this article on!

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). Company details (e.g. Embed videos. To do either, the prospective customer needs to enter their email address, name, and company. Ahrefs article in SERP. Their needs, wants , and pain points. An Ahrefs blog post.

Research Software 85

Research Software Feedback Software User Testing Reporting Tools 85

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

The Product Coalition

JULY 3, 2018

Support Hero is self-service knowledge base that helps companies educate their clients. Most small software companies can’t afford offering 24/7 customer support. The other thing I would add is that offering efficient self help resources can help a lot with that. Hi Matic, Let’s get started! It’s just not feasible.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. Use emotional design and messaging to develop brand consistency. Stick around and become loyal.

Feedback Software 86

Feedback Software Customer Experience Customer Feedback User Testing 86

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Reveal

JULY 19, 2022

Reveal Embedded Analytics. As a business owner or manager, it’s natural to want your business to run smoothly and efficiently. When it comes to embedded analytics a lot of business owners and managers use white labeling software that helps them build trustful and loyal relationships with their valuable customers.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. A cautionary tale, indeed.

Analytic Tools 106

Analytic Tools Feedback Software User Testing Data Visualization 106