Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Play video tutorials directly in-app.

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt. NPS survey.

Data Visualization 76

Data Visualization Product Research Software Review Feedback Software 76

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. In this article, we also aim to answer the following: How much it might cost you to hire a product design agency. Top product design companies. Wandr studio. Echo & Co.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Create communities around your brand to connect directly with customers.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

The Product Coalition

MAY 24, 2023

Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal.

Software Review 134

Software Review Development Technical Review Systems Review 134

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Sentiment Analysis Examples.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Reporting Tools 89

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 30, 2022

In this article, we will cover everything about in-app notifications. In the end, you’ll know how to create in-app notifications code-free. Pick the ones that are most suitable for your brand and audience. Account expansion allows companies to achieve revenue growth with upsells , cross-sells, and add-ons. Source: FigJam.

Feedback Software 94

Feedback Software Analytic Tools Software Review Customer Feedback 94

The Product Coalition

JULY 12, 2022

So I wrote this article. But more often, it’s a client who is not ready to develop software. Okay, brand-new Uber Eats now looks like a great idea. And they are the ones who will make decisions about development priorities, due to which the goal can be reached, spending the budget optimally.

Research Software 112

Research Software Weak Development Team Software Review Development 112

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Onboarding KPIs 93

Modus Create

FEBRUARY 16, 2024

As our CEO Patrick Sheridan succinctly puts it in his article “ Digital transformation is more than AI: you still need a customer-focused strategy ,” “There are many reasons to prioritize cybersecurity, including the simplest one: your customers care.” As a result, cybersecurity has become a top challenge for many companies.

Data Visualization 52

Data Visualization Reporting Tools Development Team Review User Testing 52

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JUNE 11, 2021

This is where analytics software comes in. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. What types of Analytics software does every SaaS business need? Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 88

Feedback Software Analytic Tools Research Software Software Review 88

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. Interest stage The Interest stage happens once the user has developed some interest in your brand, either by signing up for a newsletter or attending a webinar.

B2B 97

B2B Analytic Tools Feedback Software Data Visualization 97

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. Review generation user flow. For a B2C company like Spotify, they’ll need a music app user flow, an e-commerce payment flow, and so on. Once they fill it out, the user gets a unique referral code in their email. All companies understand this.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools User Testing 94

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

Embedded Analytics 93

Embedded Analytics Analytic Tools Feedback Software Data Visualization 93

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 88

Customer Feedback User Testing Feedback Software Data Visualization 88

Userpilot

SEPTEMBER 24, 2020

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. And since it’s such a popular metric – it’s easy to check how your company is doing compared to other companies in your sector.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Software Review 86

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Collecting customer feedback is essential because it: helps companies make informed decisions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. A B2B2C company bridges the gap between suppliers and retailers. There’s no more manual data entry required.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Consequently, future auto-suggestions get more accurate and consistent with the brand's tone of voice. If so, you’re in the right place!

Embedded Analytics 76

Embedded Analytics Data Visualization Analytic Tools Feedback Software 76

Userpilot

NOVEMBER 15, 2021

Product Fruits may be cheap but the UI is too clunky to use effectively and it doesn't have enough flexibility to support SaaS companies as they grow. UserGuiding is a no-code tool for user onboarding. Cheap enough for early-stage SaaS companies to afford. UserGuiding reviews. What is UserGuiding? Professional.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 86

Userpilot

JANUARY 8, 2024

This article shows you how. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. This expands your reach to a broader audience and adds credibility to your brand.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

NOVEMBER 28, 2022

Companies lose revenue because they mistakenly think churned users are gone forever. This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. A high churn rate leads to low customer lifetime value and a negative brand image. Lack of connection.

Feedback Software 89

Feedback Software Analytic Tools User Friction Customer Feedback 89

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. You can also set your growth goals. Primary features.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 78

Feedback Software User Testing Customer Experience User Friction 78

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. The feedback insights let you know exactly what your customer needs and expects from your brand. What would that be?

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. What is customer confidence?

Feedback Software 95

Feedback Software User Testing Customer Experience Customer Feedback 95