Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. FAQs : A collection of answers to the most frequently asked questions. Jira’s resource center.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Sentiment Analysis Examples.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Usability vs. User Experience (UX). Ready to dive in? Book the demo to see how.

User Testing 94

User Testing Customer Experience Customer Feedback Product Research 94

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 89

User Testing Customer Feedback Feedback Software Product Research 89

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)? How to identify NPS passives?

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

JANUARY 11, 2024

Use customer surveys to improve onboarding. Create a community for users A community forum creates a space for users to connect with your brand. For starters, an active forum is a source of valuable user-generated content, reducing your content and support burden.

Onboarding KPIs 102

Onboarding KPIs Customer Experience Feedback Software User Testing 102

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value. A good growth strategy is also data-driven.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

JUNE 7, 2023

In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. By fixing those friction points , you’ll enhance the usability of your feature and increase user satisfaction.

User Testing 87

User Testing Customer Feedback Product Research Feedback Software 87

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Reward loyal users and make them brand advocates. What is customer experience?

Customer Experience 95

Customer Experience User Testing Customer Feedback Data Visualization 95

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies. This stage is thus about brand building. Awareness stage.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 87

Customer Experience User Testing Data Visualization Feedback Software 87

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 95

Product Research User Testing Customer Feedback Feedback Software 95

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. .”

Product Strategy 300

Product Strategy Strategy Vision Product Research 300

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Intercom, Inc.

OCTOBER 1, 2022

Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Research Software 99

Userpilot

MARCH 29, 2023

This article covers: What NPS is about Why you should collect it to power your eCommerce growth How to use and analyze the data to get more customers Factors affecting your NPS and what to do about it TL;DR NPS eCommerce measures customer loyalty and directly indicates their willingness to buy from your online store again.

Product Research 74

Product Research Customer Feedback Customer Experience Onboarding KPIs 74

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Increases user loyalty and satisfaction A well-crafted UX roadmap can significantly enhance user satisfaction and brand loyalty. Resolving these problems is a guaranteed way to make the user experience more enjoyable and satisfying.

Roadmap 97

Roadmap Customer Experience UX Product Research 97

Userpilot

JULY 18, 2022

Analyzing customer loyalty helps you identify patterns to boost loyalty, improve customer experiences , and increase your Customer Lifetime Value. They are happy to advocate for your brand and recommend you to others. What is customer loyalty analytics? Understand patterns of customer loyalty.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. Treat every feedback as important and create a plan to address customer suggestions and criticisms.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Systems Review 102

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. The latter is only limited to user behavior within the product. Let's dive right in!

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 99

Userpilot

JANUARY 12, 2023

When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. Improve customer satisfaction. Case studies.

Embedded Analytics 91

Embedded Analytics Customer Experience Customer Satisfaction Software Review 91

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX).

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You should always customize the design of your surveys and integrate them with your brand.

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. Because testimonials serve as authentic endorsements, offering a glimpse into real user experiences.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Improve user onboarding and help them discover relevant features. What is Pendo? Pendo polls.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 95

User Testing Product Research Customer Feedback Feedback Software 95

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Address common stumbling blocks.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for.

Research Software 91

Research Software Analytic Tools Feedback Software User Testing 91

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 85

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. Track customer satisfaction metrics.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97