Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Why is customer feedback important?

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. How to measure customer delight.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. What are the best practices for success?

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 72

Data Visualization Product Research Research Software Analytic Tools 72

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. In this article, we take a close look at Intercom surveys and examine: What they are. Built-in survey reports give you richer insights into user responses.

Data Visualization 72

Data Visualization Product Research Software Review Feedback Software 72

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g. User behavior data analytics in Userpilot.

Product Research 79

Product Research User Testing Research Software Data Visualization 79

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time.

Feedback Software 82

Feedback Software Analytic Tools Data Visualization Product Research 82

Userpilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Why should you care about the customer onboarding lifecycle?

Onboarding KPIs 92

Onboarding KPIs Customer Experience User Testing Customer Feedback 92

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 85

Feedback Software User Testing Customer Feedback Analytic Tools 85

Userpilot

JANUARY 14, 2023

As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. This article examines what customer education is and why it’s important. It also highlights successful customer education programs to guide your customer education strategy.

Customer Experience 92

Customer Experience Feedback Software Education Customer Feedback 92

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Brand new feature requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JUNE 2, 2022

That’s because customers understand your product more than anyone else and their demand drives revenue. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? What is customer feedback? increases customer engagement and loyalty.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? If not, you’re probably finding a hard time getting responses from your customers. In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Customer Feedback Loop. Let’s get started!

Feedback Software 73

Feedback Software Customer Feedback User Testing Analytic Tools 73

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Customer love is the emotional connection between customers and your brand. Drive customer stickiness.

Feedback Software 79

Feedback Software Customer Experience Customer Feedback User Testing 79

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. In our prompts, we’ve included a few key details, such as the job title , project description , product or company description , competing or similar brands , and the request. You have been collecting feedback on customer satisfaction.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Embedded Analytics 82

Userpilot

OCTOBER 1, 2021

Businesses that deliver generic, one-size-fits-all product tours are doomed to fail. You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A welcome screen and quality customer service are really important to deliver a personal touch.

Analytic Tools 100

Analytic Tools Feedback Software User Testing Data Visualization 100

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. You can’t customize the look of experiences (no custom CSS) in the Essential plan.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Resource center analytics. CSAT surveys. Path analysis.

User Friction 91

User Friction Customer Communications Analytic Tools Feedback Software 91