Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. That's where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. Leverage product data analytics to enhance customer experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. What is predictive customer analytics? Let's start!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Wondering how to improve customer retention?

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

The Product Coalition

MARCH 6, 2023

While testing different ad variations is essential to find the most effective designs and messaging, it can also be a time-consuming and expensive process. This is where predicting ad creative performance prior to testing comes in. This is important because testing ad creatives can be time-consuming and expensive. This is no easy task.

Data Visualization 129

Data Visualization Advertising Artificial Inteligence User Testing 129

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

Branding 94

Branding User Testing Product Research Data Visualization 94

Userpilot

MAY 15, 2024

These are 2 of the questions we answer in this article. To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! You can get the data flowing to and from Amplitude through built-in integrations, APIs, SDKs, webhooks, and third-party connectors like Zapier.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. The 12 best software adoption tools for driving customer success include: Userpilot – best all-in-one product adoption software for web apps. Use heatmaps to track feature engagement data.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

JUNE 11, 2024

In this article, we’ll explore ten exceptional examples spanning various industries and platforms. TL;DR Interaction design is the practice of crafting engaging and intuitive interfaces for digital products and services. 2D: Visual representations. Dribble even uses error messages to show brand personality.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

Userpilot

NOVEMBER 16, 2022

Thinking of using customer engagement analytics to improve customer relationships and increase user engagement? If you’re looking to create and implement highly effective customer engagement strategies, then this article is for you! There are four ways to collect customer engagement analytics data more effectively.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

MAY 30, 2024

Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Incorporate feedback into your product strategy.

Product Research 104

Product Research Feedback Software Feedback Loop User Testing 104

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. What is sentiment analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello! Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

JUNE 4, 2024

Today’s article shows you some of these principles and how to apply them in your UX design. Keep your visual design and interaction model consistent. Create a visual hierarchy in the user interface. Interaction design principles are guidelines that help UX and visual designers create intuitive and engaging interfaces.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Intercom, Inc.

AUGUST 25, 2021

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. With these improvements, you can discover deeper insights to help you optimize, personalize, and engage your customers, enabling you to hit your business goals and create a better customer experience.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Identify the happy paths of power users through analytics and replicate them for new customers. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI-powered marketing tools. to analyze customer data and predict customer actions. to analyze customer data and predict customer actions.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Track behavioral data : Use feature tagging and event tracking to analyze product usage.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Target them with an in-app survey.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Let’s get started.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. Dig into user behavior data to identify core features. Style it to match your brand. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article. It’s a common experience. Canva — Branched onboarding.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. We’ll also show you tools that will simplify everything. Typeform – best for long-form market research surveys.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

MAY 20, 2024

If so, this article is exactly what you need! Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. Examples of customer advocacy programs include brand ambassador or affiliate programs. Iterate on the insights.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

The Product Coalition

DECEMBER 11, 2023

AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends. This analytical capability not only enhances the precision of content creators but also streamlines workflows. In doing so, the effectiveness and reach of the content are heightened.

Data Visualization 117

Data Visualization Artificial Inteligence Analytic Tools Research Software 117

Userpilot

MARCH 7, 2024

How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. This poses a challenge: keeping a pulse on all of them can be time-consuming and you may unintentionally miss some insights.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Use social proof to build brand authority.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Let’s dive in!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Your goal for now is just to monitor your core user metrics in product analytics and make sure you haven’t broken anything.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

freshtrax

JUNE 21, 2022

Adobe Stock is a stock photo service that provides designers, businesses, educational institutions, and government agencies with tens of millions of carefully selected, high-quality royalty-free photos, videos, illustrations, vectors, 3D, and templates that can be used for any creative project. ( Credit: Adobe Stock / Nabi Tang/Stocksy. (

Data Visualization 52

Data Visualization Customer Feedback User Testing Research Software 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99