Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Let’s dig in!

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Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

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Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. are service marks of Bain & Company, Inc.,

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Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

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Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

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Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

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Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. What is customer intimacy?

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Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive. Secondary onboarding.

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Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles.

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Userpilot

DECEMBER 6, 2022

The marketing department is one of the most crucial in any company. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. MRM software makes it easy for marketing managers to set and track goals , task completion, and team workflow.

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Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

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Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

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Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

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Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Digitizing customer service can cut costs by 25-35%. Offer self-service support options.

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Product Talk

OCTOBER 18, 2023

In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions? It’s why we talk to more than one company when looking for a job. When interviewing readers, we uncovered a common desire: “I know someone who should read this article.” I want to change that.

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Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

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The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. Key Tasks User issues reports. Identify key quality metrics and create dashboards to track real-time product health. Product health tracking. Bug triage.

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Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. Customer churn occurs when customers cancel their subscription to a product or service. For one, churned users leave negative reviews. If you’re a SaaS company, the ideal churn rate is between 5-7%.

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Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Userguiding vs Chameleon debate and try to answer a key question. Which one offers the best value for money, and will be most appropriate for a company of your size, with your resources?

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Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. 15 B2B customer experience best practices that drive business growth. B2B businesses typically have longer and more complex buying processes than B2C.

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Userpilot

AUGUST 2, 2022

In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools. CES surveys help companies understand how to simplify their product and business processes. Userpilot and Typeform [long-form surveys only that you can embed] are the best tools for automating surveys.

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Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What would that be? Social listening.

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ProductPlan

APRIL 14, 2022

This post will show you what some of our key integrations can do for your company. The information on a roadmap is interconnected with data in other apps used by stakeholders across the company. They will likely assign and track those tasks in another software development tool, such as Jira.

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Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Let’s dive in!

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Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. A Userpilot review on G2.

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Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. A self-hosted LMS, on the other hand, is installed on the customer’s own servers.

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Userpilot

DECEMBER 10, 2022

In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. Regularly review KPIs and customer feedback. Create checklists code-free with Userpilot. Create a comprehensive self-serve knowledge base.

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Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. The right in-app engagement software will help you to increase in-app user engagement.

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Userpilot

JANUARY 8, 2024

This article shows you how. Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info).

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Userpilot

NOVEMBER 29, 2021

Measuring CES helps you keep tabs on a crucial aspect of any business – customer loyalty. In this article, you’ll learn all about Customer Effort Score including: why you should measure it. The article suggested that companies should make it easy for customers to use their products instead of constantly trying to surprise them.

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The Product Coalition

JULY 10, 2023

Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

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Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. Knowing that your user persona is 25 yo, married, and works for a tech company doesn’t help you at all if you don’t understand what is stopping them from using your product. All in one dashboard. ActiveCampaign.

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Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. You can use software to implement all these strategies. So why not try a Userpilot demo to delight your customers without coding? Satisfied customers are less likely to leave negative reviews, complain, or churn aggressively.

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Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. product reviews.

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Userpilot

JANUARY 9, 2023

These are just a few of the questions we explore in the article. With the right tools, you can easily embed them in the sign-up flow so that you start learning about your users from the get-go. Company: B2B SaaS with 11-50 employees. Build in-app experiences that increase product adoption and retention without needing to code.

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Userpilot

JANUARY 29, 2023

This article considers what product experience is. To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Why is product experience important for SaaS companies? Imagine you just set up an account on a new product.

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Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

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