Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JANUARY 23, 2023

Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Now it’s time to map the customer journey , including all the touchpoints.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

JUNE 22, 2022

The first one provides tips, and guides throughout the entire customer journey, and the latter one focuses on self-service and on-demand help. In-app help is an effective way for customer onboarding , and it has a lot of benefits. In-app help is an effective way for customer onboarding , and it has a lot of benefits.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 102

User Friction Customer Communications Analytic Tools Feedback Software 102

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 91

Feedback Software User Testing Customer Experience Onboarding KPIs 91

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 87

Customer Communications Feedback Software Research Software Analytic Tools 87

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service. Learn, optimize, iterate.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 95

User Testing Customer Feedback Feedback Software Customer Experience 95

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 31, 2023

How does it compare to other similar tools? These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! TL;DR WalkMe is a digital adoption platform. Userpilot is an alternative product adoption platform with better analytics and feedback features.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Feedback Software 93

Userpilot

AUGUST 30, 2023

Especially today, as most users will actively seek out self-service content before reaching out for help, not having in-app support available will generate friction and thus represent a huge disadvantage (especially in the SaaS industry). Let’s go over what you can do today to automate customer service processes.

Customer Experience 94

Customer Experience Feedback Software User Testing Analytic Tools 94

Userpilot

FEBRUARY 26, 2023

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. However, not all product marketing teams have mastered the art of digital customer engagement. As a result, you’ll see improved trial conversion rates, customer satisfaction, revenue per customer, and lower churn.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Experience 95

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. But it all comes at a price. What is Pendo best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 93

Data Visualization Analytic Tools Customer Communications Customer Experience 93