Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

ProductPlan

MARCH 17, 2020

PMs have a unique role that brings together a synthesis of exploration, analysis, and strategic development. That being said, it’s all too easy to lose track of strategic direction when stand-ups, customer interviews, presentations, and a million other demands crowd a PM’s calendar, vying for precious time. Product Vision.

Outbound 74

Outbound Product Management Product Manager Inbound 74