Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 84

User Testing Product Research Customer Experience User Experience 84

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 80

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 80

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 85

Customer Experience User Experience User Testing Customer Feedback 85

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. If you’re looking to improve your feature usage rate, book a Userpilot Demo to see how we can help you with it. And to tackle your dropping usage issue, all you need is this article.

Data Visualization 92

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 92

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. FAQs : A collection of answers to the most frequently asked questions.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 84

Customer Experience User Testing User Experience Data Visualization 84

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Book the demo to see how. Usability vs. User Experience (UX). Ready to dive in?

User Testing 95

User Testing Customer Experience Customer Feedback Product Research 95

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 96

Product Research Feedback Software User Testing Customer Feedback 96

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Book a demo to get started!

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. We cover: Types of product features.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Weak Development Team 95

Userpilot

JANUARY 11, 2024

Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. Book a demo today to learn more! FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. Customer identity verification with IDNOW.

Onboarding KPIs 102

Onboarding KPIs Customer Experience Feedback Software User Testing 102

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Book the demo!

Roadmap 98

Roadmap Customer Experience UX Product Research 98

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Re-engage inactive users through automated email campaigns.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Book the demo!

Research Software 92

Research Software Analytic Tools Feedback Software User Testing 92

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 90

User Testing Customer Feedback Feedback Software Product Research 90

Userpilot

JUNE 7, 2023

It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask. Feature request survey to understand users’ needs regarding your product.

User Testing 88

User Testing Customer Feedback Product Research Feedback Software 88

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. Because testimonials serve as authentic endorsements, offering a glimpse into real user experiences.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. Book a demo and see how Userpilot helps companies like yours. They focus on user satisfaction, product usability, and the relevance of features.

User Testing 82

User Testing Customer Feedback Product Research Feedback Software 82

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 80

Analytic Tools Feedback Software Research Software Customer Experience 80

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

Feedback Software 87

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 87

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software User Testing 94

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Book the demo! Why it’s important to measure it.

Analytic Tools 98

Analytic Tools Data Visualization Onboarding KPIs User Testing 98

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Research Software 60

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools User Testing 101

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. Set benchmarks and customer satisfaction goals for your team and monitor the numbers you average over time.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Funnel analysis can help you identify the general area where users experience friction.

Data Visualization 90

Data Visualization Analytic Tools Research Software User Friction 90

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

Research Software 89

Research Software Analytic Tools User Testing Feedback Software 89

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 96

Data Visualization User Testing Customer Feedback Customer Experience 96

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. Book a demo to learn more about it. Customer satisfaction survey.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. With Userpilot, you can run user feedback surveys, and build user segments based on product usage data to recruit participants for interviews and beta-testing.

User Testing 97

User Testing Product Research Research Software Feedback Software 97

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 99

Analytic Tools Data Visualization Feedback Software Research Software 99

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1.

Customer Experience 98

Customer Experience Customer Feedback User Testing Systems Review 98