Userpilot

JANUARY 27, 2022

UX designers should fill empty states with user onboarding hints , demo data , or attractive branding. Sign up for a Userpilot demo today! An empty state is a moment in a user’s product experience where there is nothing to display. Replace your empty states with meaningful demo content.

Customer Experience 95

Customer Experience User Experience User Testing Onboarding KPIs 95

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

Customer Experience 108

Customer Experience Feedback Software User Testing Customer Feedback 108

Userpilot

DECEMBER 7, 2022

Plenty actually, and that’s what we explore in the article! A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. You can also use them to collect qualitative data , just like in user interviews. User interviews.

User Testing 96

User Testing Analytic Tools Feedback Software Research Software 96

Userpilot

SEPTEMBER 29, 2022

In this article, we will be discussing everything you need to know about the growth engineering framework and its processes. A typical growth process involves tracking customers’ in-app actions, collecting feedback via microsurveys, generating data-driven experiment ideas, and conducting A/B experiments. Let’s get started!

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. In this article, we’ll cover: What is screen complexity? This can happen when the user is using the application for the first time. The empty state is the first impression the user will get from your product.

Customer Experience 88

Customer Experience User Testing User Experience Data Visualization 88

Userpilot

NOVEMBER 22, 2021

When it comes to feature adoption , free trials and product demos are two tactics that companies commonly use to acquire new users. In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies. What is a free demo?

Demo 98

Demo Feedback Software User Testing Customer Experience 98

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction.

Customer Experience 97

Customer Experience User Friction User Testing Customer Feedback 97

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Book a demo to get started!

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Book a demo now. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer communication pain point? By addressing these issues, you create a smoother, more intuitive customer experience.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Userpilot

APRIL 21, 2024

In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. You should add different content types to your resource center so you can cater to each user’s learning style and preference.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Embedded Analytics 96

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Data Visualization 103

Data Visualization Customer Feedback Analytic Tools User Testing 103

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Ready to start tracking user opinions and feelings about your brand? Book a Userpilot demo now to get started.

Data Visualization 84

Data Visualization Dashboard Customer Feedback User Testing 84

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 99

Data Visualization User Testing Customer Feedback Customer Experience 99

Userpilot

MAY 24, 2019

When we say software demo, what comes to mind? The truth is, until recently, software demos were simply a way to show off your product to interested prospects. Why Your Traditional Software Demo Doesn’t Work. Which brings us nicely to your software demo, and why it’s no longer good enough.

Analytic Tools 64

Analytic Tools Demo Customer Experience Data Visualization 64

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Book the demo! User actions following sign-up.

Data Visualization 101

Data Visualization Analytic Tools Customer Experience Customer Feedback 101

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! Interested in improving your end-user support game? Book a Userpilot demo today !

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Book a demo now to explore.

Data Visualization 97

Data Visualization Onboarding KPIs User Testing Analytic Tools 97

Userpilot

MARCH 27, 2024

TL;DR Event analytics is designed to help you analyze customer behavior and specific user interactions. From this analysis, you can draw useful insights and conclusions to create a better user experience. Help your marketing team create targeted campaigns based on user engagement levels.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Events 98

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Book the demo! Why it’s important to measure it. How to reduce it.

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs User Testing 101

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! TL;DR A resource center provides tailored content to aid users in problem-solving your product. Organize the resource center to enhance the user experience.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. If you’d like to learn more about Userpilot analytics and how they compare with GA4, book the demo!

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

APRIL 22, 2024

This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Book a demo today ! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a product-led growth strategy?

Feedback Software 78

Feedback Software Product Research Customer Experience Strategy 78

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. We cover: Types of product features.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

Research Software 93

Research Software Analytic Tools User Testing Feedback Software 93

Userpilot

MARCH 15, 2024

This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. Book a demo now to start collecting data with Userpilot. User actions : What the customer does at each stage (e.g.,

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Book a demo to give it a try.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1.

Customer Experience 101

Customer Experience Customer Feedback User Testing Systems Review 101

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

Userpilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. In this article, we examine the six-step process to creating effective visuals and best practices that can elevate the quality and impact of your visuals.

Data Visualization 98

Data Visualization Analytic Tools UX User Testing 98

Userpilot

APRIL 18, 2024

It improves customer experience and increases conversion rates. Start designing the path by setting a clear goal , like “Increase demo bookings by 2.25% by the end of Q2.” Next, identify your target audience and create detailed user personas. Book the demo to find out more! Boost free trial or demo sign-ups ?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Marketing 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Hotjar – Best for qualitative user behavior tracking. Book a Userpilot demo to begin.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 98

User Testing Feedback Software Research Software Product Research 98

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Book the demo!

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

Userpilot

FEBRUARY 28, 2024

How do you conduct SaaS user flow optimization to increase the effectiveness of your product-led growth initiatives? This is the main question that the article tackles, so if you’re after the answer, I’ve got you covered. Want to learn how to leverage Userpilot of SaaS user flow optimization? Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 101

Data Visualization Customer Experience Customer Feedback User Testing 101

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Also, replace empty states with helpful content, like demos, tutorials, or templates. Why is user experience important?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98