Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Guides List.

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

DECEMBER 22, 2023

Microcopy localization is an opportunity to make the user experience more inclusive. Get the demo to see how! UX microcopy is the small yet significant pieces of written content in the user interface that help users navigate the application or website. For example, run A/B and usability tests. They will churn.

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 87

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. What are the best practices for success?

Feedback Software 97

Feedback Software Analytic Tools B2B Embedded Analytics 97

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g. Book the demo! Why is it important?

Product Research 92

Product Research User Testing Research Software Data Visualization 92

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. Book a demo today to learn more about how Userpilot helps you efficiently capture customer feedback without code.

Data Visualization 85

Data Visualization Product Research Software Review Feedback Software 85

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Also, replace empty states with helpful content, like demos, tutorials, or templates. Why is user experience important?

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. In this article, we cover: A brief history of the Kano model. Book a demo now to learn more. Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 100

Customer Satisfaction User Testing Customer Experience Customer Feedback 100

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Measure your results with product analytics and keep improving. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. What is user adoption?

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Most customers prefer self-service support.

Feedback Software 96

Feedback Software Customer Feedback Customer Experience User Testing 96

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Create a personalized onboarding flow to help users reach the Aha! moment faster. #3:

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 97

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 97

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Measure your results with product analytics and keep improving. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. What is user adoption?

Analytic Tools 71

Analytic Tools Feedback Software Research Software Data Visualization 71

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Book a demo now to begin.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. What is customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Social listening.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. Design a customer-centric product experience today with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 12, 2022

Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. Make sure customers experience repeated value with regular updates and in-app announcements. Implement in-app self-service support to provide help whenever they need it.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? Book a demo to learn more about how Userpilot improves your customer retention rate. For instance, your marketing data sources may include: Market research for identifying common user pain points.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. Relevant and timely content improves user experience. 6 effective ways to educate customers.

Education 95

Education User Testing Customer Feedback Customer Experience 95

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Product Research 93

Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Get a Userpilot demo and try them all! Notion offers personalized user education paths.

Feedback Software 96

Feedback Software Analytic Tools Research Software Education 96

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. Customer satisfaction survey (CSAT) CSAT surveys measure customer satisfaction data at a granular level, providing you with insights to improve the user experience. What are marketing surveys?

Data Visualization 84

Data Visualization Product Research Research Software Analytic Tools 84

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. TL; DR. A feature request is a user’s suggestion to implement a product change that’s likely to improve their product experience. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Conclusion.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), Analytics that tell you what to change to get more customers. Source: Amplitude.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Product Research 96

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

AUGUST 20, 2022

Tracking customer experience across your entire user journey. Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. Implement customer loyalty programs to give users more reasons to become loyal. Get an Userpilot demo to try it yourself.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback User Testing 92

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. What is customer churn?

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Data Visualization 90

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. – Use an onboarding checklist to get new users to the activation point faster. – Track product usage to identify inactive users and engage them. – Collect customer feedback throughout the customer journey to improve user experience.

Data Visualization 102

Data Visualization Customer Feedback User Testing Customer Experience 102

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Verify the insights from initial user feedback using user experience data. Collecting user feedback is never done in vain.

Feedback Software 86

Feedback Software Customer Feedback User Testing Analytic Tools 86