Userpilot

APRIL 29, 2024

These are the main questions the article tackles. Book the demo to find out more! Try Userpilot and Take Your Customer Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is segmentation? This kind of segmentation allows SaaS companies to connect with users on a deeper level. Let’s dive in!

Analytic Tools 92

Analytic Tools Research Software Feedback Software Product Research 92

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. If you’d like to learn more about Userpilot analytics and how they compare with GA4, book the demo!

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Book the demo!

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Book a demo to give it a try.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Customer Experience 80

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Offer limited deals and discounts to motivate users. Personalize the cross-sell messages based on user segment.

Feedback Software 87

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 87

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To improve your UX design, deliver personalized messages and experiences that are relevant to your users.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 96

Data Visualization User Testing Customer Feedback Customer Experience 96

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Customer Experience 94

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Research Software 60

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! TL;DR A resource center provides tailored content to aid users in problem-solving your product. Organize the resource center to enhance the user experience.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. That’s because users may not be able to realize the product value on their own. Traditional sales techniques like product demos are more effective in this context. Nevertheless, PLG tactics can massively improve user experience in such products.

Analytic Tools 89

Analytic Tools Feedback Software Product Research Data Visualization 89

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. We cover: Types of product features.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Weak Development Team 95

Userpilot

JANUARY 15, 2024

In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. TL;DR User experience (UX) writing envelopes all the content designed to help users easily navigate through websites, apps, or digital products. We’ve got you covered!

UX 91

UX Customer Experience User Testing User Friction 91

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Provide sales teams access to key HubSpot lead data directly from Intercom messages. Improve lead routing and time to close.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Feedback Software 98

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? These are the key questions that we discuss in the article. We also look at a few examples of companies delivering outstanding product experiences. Contextual in-app messages give users the information they need at the time they need.

Customer Experience 92

Customer Experience User Testing Analytic Tools Feedback Software 92

Userpilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. Book a demo now to find out more. Your adoption rate. Tracking adoption metrics with Userpilot.

Onboarding KPIs 88

Onboarding KPIs Data Visualization User Testing Analytic Tools 88

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Hotjar – Best for qualitative user behavior tracking. Book a Userpilot demo to begin.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

MARCH 21, 2024

Offering a free trial or demo to showcase product value and encourage sign-ups. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging.

User Testing 102

User Testing Analytic Tools Research Software Feedback Software 102

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Implement app usage analysis and convert new users to repeat buyers.

Data Visualization 101

Data Visualization User Testing Analytic Tools Feedback Software 101

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. Book the demo!

Data Visualization 90

Data Visualization Analytic Tools Research Software User Friction 90

Userpilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. The stage where a lead becomes a free trial user. case studies, alternative pages, etc.). Intent stage (MoFu). Review stage (BoFu).

B2B 103

B2B Analytic Tools Feedback Software Data Visualization 103

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

OCTOBER 31, 2023

This article explores 15 strategies to help you achieve that. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. Book a demo to learn more. Then use the data to segment users and trigger onboarding experiences tailored to their needs.

Feedback Software 88

Feedback Software Research Software User Testing Onboarding KPIs 88

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. You’re at the right place.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Customer Experience 99

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Book a demo now to begin.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is the use of in-app messaging? Let’s get right into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 26, 2024

These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. Book the demo! What is marketing funnel analysis? How is it different from sales funnel analysis?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

MARCH 14, 2024

Using a legacy pathfinder like this one can do wonders for your SaaS business: Tracking the steps users take to complete a specific event means you can study whether users take a less-than-optimal route or if they run into any friction. Plus, it comes with other no-code features to help you build engaging product experiences!

Data Visualization 99

Data Visualization Analytic Tools Reporting Tools Customer Experience 99

Userpilot

DECEMBER 11, 2023

Userpilot can help you identify mental models with analytics reports or user feedback, align them using no-code flows, and proactively keep customers in the loop through announcements or resource centers. Get your free Userpilot demo today! Get your free Userpilot demo today! Get your free Userpilot demo today!

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

APRIL 7, 2024

That’s what this article explains. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Userpilot is a digital adoption platform built to enable users to reach their Aha moment and achieve their goals. Book a demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 87

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Identify highly engaged users in Userpilot.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Events 90

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. Because testimonials serve as authentic endorsements, offering a glimpse into real user experiences.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Book a demo to see this tool in action.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

OCTOBER 22, 2023

Bringing back dormant users and getting them to adopt your product brings greater ROI than acquiring new users. Re-engaging these users can also supercharge your product growth. This article explores who a dormant or inactive user is, how you can identify them, and the steps you can take to re-engage them.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97