Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Quickly jump to the best suitable section of this article ? Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. This requires product managers to maintain a well-organized, streamlined process of product development. Let’s get started! Let’s start with defining the long term goals.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. We’ve read amazing articles describing and categorizing these techniques. At the end of the day the ultimate goal of product development is to decide what features to spend time on, in what order – and what to exile to the uncharted shores of the backlog.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

DECEMBER 6, 2023

Our article will help you decide. TL;DR Experience-led growth (ELG) is a business strategy prioritizing outstanding customer experience as the main driver of growth. Just like product-led and marketing-led growth, it recognizes the importance of retaining customers to achieve sustainable growth. Let’s dive in!

Analytic Tools 71

Analytic Tools Feedback Software Customer Experience Data Visualization 71

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. In this article, we cover: How to define product value and a value-added product. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. How to measure product value.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. Let’s get right to it!

Product Research 79

Product Research Customer Feedback Data Visualization User Testing 79

Userpilot

MARCH 31, 2023

If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey.

User Testing 74

User Testing Customer Feedback Product Research Feedback Software 74

Userpilot

NOVEMBER 23, 2023

Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well. As a result, product managers don’t have enough autonomy to do product discovery and look for real user problems that would be worth solving.

Feedback Software 87

Feedback Software Analytic Tools Product Research User Testing 87

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

JANUARY 11, 2024

Our article explores each of these dysfunctions and shows you how you can leverage Userpilot to overcome them. TL;DR The Hamster Wheel : teams often chase one feature after another without linking them to user needs , resembling a hamster wheel. Solution : interview customers regularly. Satisfaction survey in Userpilot.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

The Product Coalition

AUGUST 7, 2023

These AI APIs allow customers to easily integrate advanced analytics and predictions into their applications without needing to develop complex machine learning models themselves. This article examines potential north star metrics for this AI API SaaS business, evaluating usage and growth metrics to track customer engagement.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Vision 104

Roman Pichler

JANUARY 8, 2019

For revenue-generating products, you should also investigate if the product is still effectively differentiated: Do users have a compelling reason to choose it over competitors’ offerings? The new offering, built with cutting-edge technologies, was intended to have a superior user experience and significantly reduced maintenance cost.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. It also harmonizes user data, empowering you to deliver personalized experiences and communication, and enabling you to satisfy users better.

Analytic Tools 85

Analytic Tools Research Software Customer Communications Data Visualization 85

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. Continuous product discovery is necessary to keep up with the changes in user and market needs.

Feedback Software 91

Feedback Software Research Software Product Research User Testing 91

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), price matching, undercutting, or differentiation)?

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

OCTOBER 9, 2023

This article provides the guide you need. TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. The major differentiator is their purpose: A minimum viable product (MVP) is used to test the feasibility and viability of a new product idea.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! Awareness stage During this marketing funnel stage, the potential customer finds out about the product. How do you create a robust product funnel for your SaaS?

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. To improve your company valuation, reduce churn by optimizing the customer journey , use feedback to improve customer experience, optimize your pricing strategy, focus on account expansion , and leverage product virality for customer acquisition.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Navigating Matters of the HEART?

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Talk to the developers and engineers.

User Testing 90

User Testing Data Visualization Feedback Software Research Software 90

The Product Coalition

FEBRUARY 12, 2019

Well, for those who are unsure about what Agile Product Development means, this post will refresh their memory first. Indeed, it has been a while since Agile was first popularized by a manifesto from product developers. The true question is: is Agile product development right for your team? Well, the answer is, it depends.

Agile 61

Agile User Testing Development Analytic Tools 61

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Such a mindset enhances the customer experience and fosters long-term relationships.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 98

Product launches Product Research Data Visualization Research Software 98

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Develop a product that meets customer needs and expectations. Train the customer support team on the product and give them time to develop support resources. Do you even need a product launch checklist?

Product launches 84

Product launches User Testing Product Research Analytic Tools 84

Userpilot

AUGUST 15, 2023

In this article, we’re going to make sure that doesn’t happen. Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against.

Feedback Software 76

Feedback Software Research Software Analytic Tools Product launches 76

People-First Product Leadership

MARCH 10, 2024

While many articles highlight its importance, the journey to developing it often seems shrouded in mystery. Subscribe now How do you develop product sense? Apply the knowledge from your colleagues to start determining what would be of value to customers and to the business. Then dive into, how do you get it?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 76

Customer Experience User Testing User Experience Data Visualization 76

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. The main differentiator is the target audience. Sounds ridiculous? Userpilot’s knowledge base.

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Got your seat belt on? Why viable?

Customer Experience 95

Customer Experience Onboarding KPIs User Testing Customer Feedback 95

ProductPlan

SEPTEMBER 27, 2020

Over 20 years ago, a business trend emerged suggesting that delighting customers was measurably more profitable than simply satisfying them. Foundationally, the idea breaks down these two important definitions : “Customer satisfaction is the process of achieving goals and consistently delivering the value you promised.

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

JULY 27, 2022

In this article, we will be covering everything you need to know about the product life cycle. There are five stages of the product life cycle: development, introduction, growth , maturity, and decline. Product life cycle marketing (PLC marketing) aligns the marketing efforts of a product with its stage of development.

User Testing 90

User Testing Feedback Software Analytic Tools Research Software 90

Userpilot

SEPTEMBER 28, 2022

How can product managers use it to develop better products? In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. This improves overall customer satisfaction. What is anticipatory design? Are you ready to dive in?

Data Visualization 82

Data Visualization Feedback Software Customer Experience Customer Feedback 82