Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. If so, you’re in the right place! Sound like it’s worth a read? Let’s get right to it then!

User Testing 92

User Testing Product Research Research Software Feedback Software 92

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can develop and execute strategic initiatives with the OKR framework.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 94

User Testing Customer Feedback Feedback Software Customer Experience 94

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Discover user paths to app actions.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools User Testing 94

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX).

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Let’s start by defining what a product satisfaction survey is.

Product Research 77

Product Research Data Visualization Analytic Tools Feedback Software 77

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Create customer experience surveys with Userpilot.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. Develop and implement your digital experience strategy.

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Product Research 81

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. What do successful companies do to drive growth ?

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. To answer these questions, I have developed the model shown in figure 1.

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Product Strategy Strategy Vision Product Research 300

Userpilot

DECEMBER 20, 2023

Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Inteligence 89

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 89

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Here’s a great example of Jira’s “feedback button.”.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Product Research 85

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Publish your resource library and promote it to users using a tooltip.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

The Product Coalition

MAY 18, 2022

Read the article to know what it is? Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Thus, custom software development and engineers face the same challenges faced by the market demand. What is continuous improvement ?

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Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

FEBRUARY 26, 2023

Customer retention surveys are the lens through which you can see how people are feeling about your brand. With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning. A good example of handling churn like a pro is Asana’s churn survey.

Product Research 93

Product Research User Testing Feedback Software Customer Experience 93

Userpilot

APRIL 7, 2023

It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Let’s start!

Customer Feedback 71

Customer Feedback Data Visualization Feedback Software User Testing 71

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Extract feature development insights. For example, Slack needs instant messaging to be called a collaboration app.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Weak Development Team 85

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 81

User Testing Customer Feedback Feedback Software Product Research 81

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. As you read on, you will also find use cases and examples to inspire your own analytics.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are. Customer touchpoints are all customer interactions with your brand — direct and indirect.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. Product roadmaps provide a high-level view of all product development motions, including UX ones.

Roadmap 89

Roadmap Customer Experience UX Product Research 89

Userpilot

OCTOBER 27, 2022

How can it help product managers build products that drive value for their customers? If you’re looking for answers to these questions, you're in the right place, as that's exactly what we're exploring in the article! Once you start developing a feature, you should also test it regularly. Ready to jump in?

User Testing 95

User Testing Product Research Feedback Software Testing 95

The Product Coalition

AUGUST 4, 2023

This metric should represent the core value your product delivers to customers. For example: For a social media company , their North Star Metric might be “Daily Active Users” because they are primarily concerned with keeping users engaged with their platform every day. Let’s take two specific examples and go in depth.

Data Visualization 122

Data Visualization User Testing Customer Satisfaction Customer Experience 122

Userpilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. Through a quick welcome survey, you can learn about user pain points , jobs to be done , and use cases. Examples of questions to ask: What is your job title?

User Testing 72

User Testing Customer Feedback Product Research Feedback Software 72

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Acquiring new customers costs 5-25 times more than retaining them.

Data Visualization 86

Data Visualization User Testing Customer Feedback Analytic Tools 86

Userpilot

JANUARY 26, 2023

One of the most powerful types of user sentiment is real-time customer feedback. By collecting data in real time, your business can respond to customer concerns immediately and strengthen your relationship with them. While users are in the experience, they can pause and provide feedback if they feel like it.

Feedback Software 84

Feedback Software Customer Feedback Customer Experience User Testing 84

Userpilot

MAY 30, 2023

Put simply, user personas impact your entire business model. In this article, we take an in-depth look at the user persona creation process. We share a user persona template, an example persona, and also helpful tips to follow when creating personas. User personas should tell you who the user is.

Data Visualization 93

Data Visualization Analytic Tools Research Software User Testing 93

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. Userpilot is a good example of such positioning.

Research Software 94

Research Software Feedback Software Analytic Tools Positioning 94

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. Nicereply’s CES surveys example. Usability tests.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

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