Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Help Scout.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

DECEMBER 20, 2023

Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Inteligence 102

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 102

The Product Coalition

OCTOBER 1, 2022

This article is focused to give you an overview of all the crucial aspects of an insurance mobile application. Be it the types, the features, or the benefits, this quick guide to mobile app development in the insurtech sector will enlighten your path and help you to get started. This in turn leads to increased customer satisfaction.

Data Visualization 180

Data Visualization Artificial Inteligence Development Technical Review 180

The Product Coalition

MAY 18, 2022

Read the article to know what it is? Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Thus, custom software development and engineers face the same challenges faced by the market demand. What is continuous improvement ?

Reporting Tools 135

Reporting Tools Software Developers Software Development Feedback Software 135

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. Customer requests are queries about your product.

Feedback Software 95

Feedback Software User Testing Product Research Customer Experience 95

Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product.

Feedback Software 90

Feedback Software Analytic Tools Customer Feedback Customer Experience 90

Userpilot

FEBRUARY 20, 2024

This article provides detailed answers. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends.

Data Visualization 102

Data Visualization Feedback Software Research Software User Testing 102

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 20, 2023

Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before. This article highlights the importance of staying on top of the latest customer service trends and the top trends to follow today. What are customer service trends?

Reporting Tools 94

Reporting Tools Data Visualization Analytic Tools Research Software 94

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. We’ve read amazing articles describing and categorizing these techniques. At the end of the day the ultimate goal of product development is to decide what features to spend time on, in what order – and what to exile to the uncharted shores of the backlog.

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Product Research User Testing Development Customer Experience 109

Usersnap

SEPTEMBER 16, 2021

User acceptance testing is often the most essential to get right. Because of the successful implementation, it’s the most effective in reducing both time and cost, whilst increasing customer satisfaction. ???? maybe you need to take a step back, and get yourself the ultimate guide on customer feedback first.

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User Testing Feedback Software Reporting Tools Customer Experience 119

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

DECEMBER 6, 2023

Our article will help you decide. TL;DR Experience-led growth (ELG) is a business strategy prioritizing outstanding customer experience as the main driver of growth. Just like product-led and marketing-led growth, it recognizes the importance of retaining customers to achieve sustainable growth. Let’s dive in!

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience Data Visualization 84

Userpilot

NOVEMBER 30, 2022

In the article, we’re looking at how to build effective product manager dashboards and the key metrics we may want to populate them with at different stages of the product lifecycle. Product development metrics like velocity are relevant earlier on in the lifecycle, for example, when the team is working on the MVP or new functionality.

Data Visualization 98

Data Visualization Dashboard Analytic Tools Onboarding KPIs 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX).

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

FEBRUARY 22, 2024

An effective customer communications strategy will help you increase customer engagement , nurture existing relationships, and retain users for longer. If you’re ready to build a winning customer communication strategy within your product then it’s time to get your free Userpilot demo today! Customer satisfaction score.

Customer Communications 104

Customer Communications Feedback Software Analytic Tools Customer Experience 104

freshtrax

MARCH 25, 2024

This has enabled retailers to gain a new competitive advantage by improving the customer experience and increasing operational efficiency. This article introduces the latest retail tech deployments at major U.S. The system is also much more efficient than conventional manual operations, increasing customer satisfaction.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 84

Analytic Tools Feedback Software Research Software Customer Experience 84

The Product Coalition

AUGUST 23, 2023

Image created by the author In this article, we will explore the key use cases in retail banking where Conversational AI is set to play a pivotal role. What is Conversational UI Conversational UI, or User Interface, is a way of interacting with computers or machines using natural language, similar to how we talk to people.

Artificial Inteligence 108

Artificial Inteligence Banking Technical Review Systems Review 108

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value. A sample user persona profile.

Feedback Software 102

Feedback Software Research Software Analytic Tools Product Research 102

Userpilot

FEBRUARY 21, 2024

In this article, we’ll explore the data analytics trends that are not just novel or talked about a lot but those that are changing the way we see and utilize data. Generative AI : Generates diverse media types, assisting in strategy creation, predictive modeling and product development, impacting content marketing and customer service.

Data Visualization 91

Data Visualization Analytic Tools Research Software Artificial Inteligence 91

Split

JULY 7, 2023

Here are some pros and cons to consider when leveraging AI in software delivery: The Pros Automation and Efficiency : AI can automate repetitive tasks, accelerate development cycles, and improve overall efficiency in software delivery processes. Transparent and responsible AI development practices are essential to mitigate these risks.

Analytic Tools 98

Analytic Tools Data Visualization Artificial Inteligence User Testing 98

The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. We are going to demystify ML, especially for the budding business’ Beethoven(s) who are inclined towards inculcating this technology into their business apps and operational systems but lack a clear idea. And that consists of our first point of demystifying Machine Learning.

Artificial Inteligence 183

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 183

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs HelpHero debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. What is HelpHero?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

FEBRUARY 23, 2022

And in the age of Product-Led Growth (PLG), a term coined by now-pioneer Wes Bush, product management and customer-led product development are the lynchpin to SaaS business success. Saas PMs are a key customer group, and consistently offer us very valuable insights to improve our product. Product Development.

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 91

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. Goal Setting Pyramid.

Analytic Tools 103

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 103

Userpilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. It also harmonizes user data, empowering you to deliver personalized experiences and communication, and enabling you to satisfy users better.

Analytic Tools 96

Analytic Tools Research Software Customer Communications Data Visualization 96

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. Consequently, it leads to higher user satisfaction, retention, and loyalty.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 103

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? In this article we will look at a detailed example of this. That will provide a fantastic experience for the user.

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ChatGPT Customer Experience Research Software Artificial Inteligence 122

ProductPlan

JUNE 28, 2023

For example, these technologies empower product managers to gain valuable insights into customer needs, drive product development , and elevate user experiences. Moreover, AI-powered chatbots and virtual assistants have revolutionized customer support, offering personalized recommendations and real-time assistance.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Analytic Tools Feedback Software 52

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Quickly jump to the best suitable section of this article ? Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

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User Friction Customer Communications Analytic Tools Feedback Software 104