Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 74

Data Visualization Product Research Research Software Analytic Tools 74

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 88

Product Research User Testing Customer Feedback Feedback Software 88

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Usability vs User Experience.

User Testing 74

User Testing Product Research Customer Experience User Experience 74

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Let’s start by defining what a product satisfaction survey is.

Product Research 76

Product Research Data Visualization Analytic Tools Feedback Software 76

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 78

Customer Experience User Testing Data Visualization Feedback Software 78

UX Studio: Product Management

JANUARY 25, 2022

In this article, we will talk about the top web design companies in Manchester and beyond. If you need help with product design or user experience research, contact us at UX studio. UX studio Made By Shape Radical Web Design Digital Media Team Fortnight studio. Choosing a design partner is an important step.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like?

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. What is UX analytics? how many times the user clicks on the button.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. They are the same process with different names. Track in-app user engagement. Track churn frequency.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Examples of questions to ask: How much are you willing to pay for {product name}? Customer segmentation with Userpilot.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. An increasing customer churn rate is a sign of a flawed product or service that is leaving customers dissatisfied. There are two main types of churn, namely, customer churn and revenue churn. Secondary onboarding to aid users.

Product Research 76

Product Research Data Visualization Feedback Software Analytic Tools 76

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Measure customer satisfaction.

Feedback Software 70

Feedback Software Analytic Tools Customer Feedback User Testing 70

Userpilot

JULY 27, 2021

Passives might be the best candidates your success team should reach to and drive customer expansion. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Why it’s important to measure it. How to calculate it. How to reduce it.

Analytic Tools 88

Analytic Tools Data Visualization Onboarding KPIs User Testing 88

Userpilot

AUGUST 29, 2022

In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? They built a free business name generator that business owners can use to find an available company name. Helpful tools build customer love and improve overall customer satisfaction.

Research Software 79

Research Software Engineering User Testing Marketing 79

Userpilot

NOVEMBER 16, 2022

A good customer onboarding strategy gets users to the Aha! It proceeds to build an emotional bond with the user that results in user satisfaction , retention and increased customer lifetime value. What is the customer onboarding process? Customer onboarding completion rate. Userpilot webinar.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Feedback 88

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

APRIL 7, 2023

It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Let’s start!

Customer Feedback 71

Customer Feedback Data Visualization Feedback Software User Testing 71

Userpilot

JULY 25, 2022

Activation means new customers are starting to experience value from your product. Low activation could be caused by a lack of proactive communication or poor UX. Another challenge is low feature adoption (a pattern of user behavior). High user churn is another challenge (that could be caused by a poor onboarding experience).

Feedback Software 85

Feedback Software Onboarding KPIs Analytic Tools User Testing 85

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 77

User Testing Customer Experience Customer Feedback Feedback Software 77

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Nicereply — measure customer support user satisfaction.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Product Research 84

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. The best solution is to ask them directly.

Feedback Software 85

Feedback Software User Testing Customer Feedback Analytic Tools 85

Userpilot

MARCH 14, 2024

If so, you’re in the right place, as this is the main question we explore in the article! TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Choose the ending event name. Show how to create the report.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. This enables the team to have a better chance of delivering a positive user experience and increasing customer satisfaction. This often translates into higher feature adoption and customer retention. To implement the framework, you need customer input.

Data Visualization 86

Data Visualization User Testing Customer Experience Feedback Software 86

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Userpilot NPS survey example.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Systems Review 95

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. UX click tracking using heatmaps.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Feedback 87

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 82

Customer Satisfaction Product Research Feedback Software Customer Feedback 82

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 94

Onboarding KPIs Customer Experience User Testing Customer Feedback 94

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Good UX and navigability.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

Userpilot

MAY 25, 2022

What’s the difference between user journey vs user flow? In UX design , there’s a lot of confusion about what these terms mean—even amongst experienced designers. After all, they both describe a similar idea: a visual representation of a user’s actions when interacting with a product. Happy path in UX.

User Testing 89

User Testing Customer Experience Customer Feedback Research Software 89

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Research Software 91

Intercom, Inc.

JANUARY 31, 2023

to edit and change text makes it very valuable for customer service, and it can already handle tasks such as summarizing text and adjusting tone. With advances in ChatGPT, more features may be added to maximize efficiency and free frontline agents to focus on the more complex issues that drive customer satisfaction.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 88

Analytic Tools User Testing Customer Feedback Feedback Software 88