Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness vs. customer satisfaction.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Support pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Usersnap

JANUARY 26, 2022

In this article, we walk you through the ultimate in-app feedback strategy, including the 5 best ways to engage with mobile customers and collect it (if you’re lost in the haze). Tips for In-App Surveys. While general in-app surveys ask a variety of questions, NPS surveys are only interested in customer satisfaction.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Assist with best practices and tips. What do they do?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

The Product HQ

FEBRUARY 1, 2023

This article provides you with various core skills beneficial to your search. They work with leaders and their own teams across organizations. TPMs are responsible for communicating complex technical ideas to both technical and non-technical team members. In doing so, they often act as leaders across teams.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity.

Data Visualization 92

Data Visualization Customer Experience Customer Satisfaction Engineering 92

The Product Coalition

JUNE 17, 2020

That’s because data: Gives you important user feedback on your product Helps you build the right thing and solve problems quickly Is a powerful communication tool between teams and stakeholders The good news is that while it’s incredibly important to be a data-driven Product Manager, it doesn’t have to be complicated. Share your data.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Product Management Product Manager 98

Userpilot

MAY 30, 2023

Put simply, user personas impact your entire business model. In this article, we take an in-depth look at the user persona creation process. We share a user persona template, an example persona, and also helpful tips to follow when creating personas. User persona example for Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Research Software User Testing 98

Userpilot

MARCH 9, 2023

Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

The Product Coalition

MAY 22, 2019

They serve bad goals just as well as they do good goals. This is a major problem because bad OKRs can amplify the issues the org is troubled with rather than fix them. In this article I’ll go over some of the most common issues I see with OKRs and ways to address them. Having too many goals robs teams of focus.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Reduces churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 15, 2021

In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Usersnap

MARCH 6, 2019

What is funny is that the process of gathering customer responses needs to be easy and convenient as well. There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. Instantly connect a customer to a developer or technician.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started! You’re on a budget.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 14, 2021

Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. This article will explore some of these questions. Customers can give a score between 1 and 10. What is an onboarding survey?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Product Research Data Visualization 52

Userpilot

JANUARY 16, 2024

This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not testing your MVPs can lead to: Building the wrong product.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

JUNE 14, 2021

In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth. Looking to build an in-app checklist and increase user activation rate? Source: Loom.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

MARCH 31, 2023

If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience. Keep it human.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. However, not all friction is bad.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

MAY 8, 2023

Whether your primary objective is to improve your user onboarding or product analytics, gather user feedback, or NPS, you will obtain a detailed comparison of Appcues, Usetiful, and Userpilot to determine which one suits your requirements best. Appcues for user onboarding. So let’s delve into the details!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 20, 2022

Consider customer segmentation as a lighthouse that directs your efforts around customer success and product marketing in the right direction. Otherwise, you will end up breaking your team’s focus and preventing your product from growing. That makes it almost impossible to convert them to paying customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

eG Innovations

JULY 26, 2022

Real user monitoring is a great fit for monitoring full-stack microservices applications and is the ideal starting point for answering the key IT performance monitoring question: “Why is my application slow?” ” This article is not just for SREs or IT support. Ensuring a great user experience is a team sport.

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Userlane debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Userlane compare when it comes to user onboarding and other common use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. There are a number of ways to do this—from dedicated tools like Customer Data Platforms to custom, in-house solutions. Which features are poorly understood by users?

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

MAY 20, 2022

Consider customer segmentation as a lighthouse that directs your efforts around customer success and product marketing in the right direction. Otherwise, you will end up breaking your team’s focus and preventing your product from growing. That makes it almost impossible to convert them to paying customers.

Feedback Software 52

Feedback Software Analytic Tools Customer Experience User Testing 52

Userpilot

SEPTEMBER 23, 2021

If you’re looking for content about onboarding staff, you can stop reading here and check out this article instead. User onboarding is the process of educating your customers so that they understand how to get the most out of your product. Here, users are segmented by the answers they give to these onboarding questions.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Usersnap

JULY 28, 2022

Poor design and a lack of branching questions make many surveys tedious, diminishing the quality of the data they obtain. This method may inadvertently hit the customer or other survey-taker over the head with questions that have become irrelevant based on their responses. Understanding customer preferences with skip logic.

Product Research 59

Product Research Feedback Software Analytic Tools User Testing 59

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Looking for more features?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 24, 2023

We answer these questions in this article and dive deep into the use cases and features that Userlane offers, its pros and cons, along with its pricing. Every business goal depends on how well users adopt your product. And highlights areas teams can improve and optimize. Let’s dive in. Search no more!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. The right product metrics give us a read on the health of our product, help us identify strengths and weaknesses, track improvement over time, diagnose problems, etc.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252