Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing.

Product Strategy 300

Product Strategy Strategy Vision Product Research 300

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Let’s wrap up the article with ideas on how to increase your SaaS company value legitimately and without artificially overinflating its valuation. A welcome screen kickstarting user onboarding. How do you identify opportunities to improve the customer experience ?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. Increases user loyalty and satisfaction A well-crafted UX roadmap can significantly enhance user satisfaction and brand loyalty.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

JANUARY 11, 2024

For starters, an active forum is a source of valuable user-generated content, reducing your content and support burden. An active forum also fosters a sense of belonging and loyalty among users. As active users share tutorials, tips, and best practices, they motivate and inspire others to use your product.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

APRIL 19, 2022

You need to provide consistent value to your customers in order to keep them engaged with your product. In today’s article, we’ll be finding out how you can leverage the PES score to secure your company’s growth. The product engagement score (PES) provides insight into how users are engaging or interacting with your product.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. As users browse the site and encounter prompts to book a trip, they may be more inclined to make a booking because the imagery has primed them to associate the website with leisure and escape.

Customer Experience 89

Customer Experience Travel UX Customer Satisfaction 89

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? In this article, we’ll cover: The benefits of having repeat customers in your business. How to calculate your repeat customer rate. Is your repeat customer score too low?

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

MARCH 23, 2023

As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Userpilot NPS survey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 20, 2024

This is the main question we explore in this article. We also explain why it’s important for product managers and share useful tips. This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. How do you conduct root cause analysis in product management?

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Gainsight

JUNE 17, 2021

In this article, we dig into the details of product usage and lay out three tips to help you start squeezing the most out of your usage data. By digging into exactly how users are moving through your product, it’s easy to pinpoint friction, adjust for a better user experience, reduce churn and skyrocket user satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Gainsight

AUGUST 22, 2021

By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. We’ve picked out five tips to help you create a best-in-class product-led growth strategy quickly and easily. Here are five tips to keep in mind: 1.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Both metrics are also similar in that they give insights into customer satisfaction. A high customer retention rate shows that customers are happy with the value you’re providing. Secondary onboarding to aid users.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

nulab

OCTOBER 13, 2021

This is an example of a good user path. In this article, we explain why doing a user path analysis is so important. We’ll also share some simple tips on how to take things one step further. What is a user path analysis? What kinds of issues can a user path analysis help you solve?

Customer Feedback 79

Customer Feedback Customer Experience User Testing Data Visualization 79

Reveal

DECEMBER 6, 2023

This article aims to serve as a guide to understanding the benefits and competitive advantages of OEM analytics, offering valuable insights into selecting the right OEM analytics solution. By staying ahead of market trends and user preferences, businesses utilizing OEM analytics can maintain a competitive edge in their industry.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for middle-of-the-funnel leaks: Reduce sign-up form length. Improve in-app flows with A/B testing.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Interactive walkthroughs in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Segment users with Userpilot.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Intercom, Inc.

DECEMBER 2, 2019

But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency. Three tips to providing excellent multilingual support. Intercom Articles can automatically translate your help center. So where should you begin?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Be contextual.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Intercom, Inc.

APRIL 7, 2020

We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”. In fact, 37% of teams have posted additional help articles since the global crisis began.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

APRIL 11, 2023

If customers are the lifeblood of any business, then customer retention is the glue that holds it all together. However, the average customer retention rate by industry varies wildly. CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Measure customer satisfaction.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Aim to find trends that will make it easy to anticipate churn in your new customers and take action before they do.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. So, I decided to write this article. A/B Testing Your Email Campaigns: Tips for Optimizing Performance 5.

Data Visualization 93

Data Visualization Analytic Tools User Testing UX 93

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Userpilot NPS survey example.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JULY 25, 2022

How to overcome customer onboarding challenges by designing a successful customer onboarding process. In this section of the article, we’re going to break down some methods, tactics, and tips you can implement in your onboarding process to overcome them. Personalize the path to activation for each user segment.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools User Testing 98

Usersnap

FEBRUARY 4, 2019

Satisfaction with your products or services and, of course, your relationships with them. The question then becomes how you determine the satisfaction level of your customers. Monitoring customer satisfaction means getting feedback from them. Daily check of alerts. Marie Fincher.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70